Request for Enhanced Video Quality in Recorded Sessions

Hi,

Thank you for your interest in the session recording feature. Indeed, the default quality of videos is really poor, as it was originally intended for pure monitoring purposes, but I think we're beyond that point now and should really offer controls for video quality. I will open a ticket on our side to add such controls from DVLS that RDM will use when streaming the webm video.

You may also have noticed that videos are currently downscaled to 1024x768, which is also non-configurable. This keeps the size down but also negatively impacts the video quality, and is currently required to produce a single video file in cases where there's a screen resize. With the 2023.2 release, we have added support using Devolutions Gateway as a recording server, deprecating the previous recording server. One of the underlying improvements we've made during that switch was the ability to stream a series of video files, such that we could start streaming them as different files in case of screen resizing, but before we can do this we'd need to build a simple player in the client that can handle a series of videos.

This being said, just making the video quality and downscaling resolution configuration would be a good first step to produce much higher quality videos.

Are you currently using the legacy recording server, and do you already have a Devolutions Gateway? It is much easier to deploy than the previous solution, and the session recording feature itself doesn't cost anything to use. I've written a migration script to migrate the files from the legacy recording server to the format used by the Devolutions Gateway.

Best regards,

Hello Mr. Moreu.

The tech team already collected the information required. We had a meeting together. "00032490: Issues with blurry recording" is the information I have on the subject of my message through e-mail, and the person ahead of this task was Yannick Leblanc.

If I understood correctly, during the meeting we've migrated to Devolutions Gateway. Still same results.

Kind Regards,
Fernando

Hi Fernando,

Thanks, I have linked both the Salesforce ticket and this forum thread to the internal JIRA ticket to add RDM session recording options for the video quality and downscaling resolution. Since local recording is also possible with the same recording engine, we need to start by adding those options before adding a way to publish them from DVLS in a second step. Maybe the DVLS part is not too critical if we have good-enough defaults in RDM, unless you already foresee that this would be needed.

Best regards,

Mr. Moreu,

if it is faster in terms of development, good video quality through RDM's own functions would be sufficient initially. I appreciate your attention to the matter.

Kind Regards,
Fernando

Hi,

We have exposed session recording options, and the changes will be available in the next build of RDM, 2022.2.20. Here is what it looks like:



The current encoder settings are very aggressive, and look like this in comparison:



You should be able to experiment with those settings until you hit a sweet spot between enough visual quality and a reasonable file size.

Best regards,