Undocked, windows virtual desktops

Hello,

Thank you for reaching out to us regarding this,

I have a few questions which you can hopefully answer.

• Which version of RDM are you using?
• Which type of data source are you using?

I'm also wondering if you're encountering this issue wit other hosts or only with this specific RDP session?

Let me know,

Best regards,

Hi there, so I am using RDM 2023.1.23. This is the options for the seeion, which is a Microsoft Remote Desktop connection. I also see the same issue regardless of session.

Hello,

Thank you for your reply,

From testing on my end, I've been able to reproduce this behavior,

I've opened a case regarding this with our engineering department which I've linked to this topic and will keep you updated with any news I receive.

Best regards,

Did this ever get resolved in the end?

Hello,

Thank you for your patience,

Indeed, the fix for this issue should have been included in RDM 2023.1.29.0, my apologies for the oversight!

Let me know if this problem persists for you,

Best regards,

Yep, I still have the issue with 2024.1.19.0 64-bit

Hello,

Thank you for your reply,

Could you update to the latest version, 2024.2.13.0, and let me know if the problem persists?

Best regards,

So the issue still happens on the latest version as well. I changed the display setting from external to undocked, and it then works. I guess this is because when the microsoft remote desktop connection program is used for the connection, it doesn't control that application window, but only the undocked window.

When I set it to undocked, how do I get that undocked window to be fullscreen, as if I select full screen, it triggers MS RDC to be used and opens the session outside of the undocked window, which then ignores my desktop setting. I have to use "current screen size", but that isnt full screen.

Hello,

Thank you for your reply,

I see to clarify the Undocked window is opening on the expected Virtual Desktop, however when you change the view to fullscreen the MSTSC Window is opened on the wrong desktop is that correct?

Let me know,

Best regards,

Correct. If RDM has the MSTSC window in its window, everything is fine. As soon as the MSTSC window is external to that, be it running the session as an external display, or as undocked display, but full screen, then the logic RDM has doesn't appear to kick in and move/open the window on the right virtual display.

Thanks

Hello,

Thank you for your reply,

I see, when going into fullscreen/External display from my understanding RDM is simply using command lines to start the session in MSTSC, I'm not sure what the expected behavior would be in this case, I will confirm with our development team and keep you updated.

Best regards,

Hi Team... did you get an answer from Dev on this in the end, with regards to what should happen with specifying what display to open an external application on if the config had been set that way? Thanks

Hello,

Thank you for your reply,

My apologies for the oversight, I am afraid that performing this with the External display mode would not currently be possible,

We recommend you use Undocked mode in this case,

Let me know if you have further questions,

Best regards,