Zmodem download crash
Hello,
As you see on the attached gif, when I try to download a file bigger than a few megabyte with Zmodem,
the download start a bit and then suddenly display a lot of characters on the screen, and finally totally froze.
I can't cancel the download with CTRL + C or anything else. My only solution is to close the SSH session with the tab [X] button.
The "Zmodem download directory" was set to the desktop. The partial downloaded file could be find on my desktop.
Can you please look at this issue ? Thank you !
- Version: 2023.2.14.0 64-bit
- Data source: SQLite
Have a nice day,
Clement.
Zmodem3.gif
All Comments (8)
Hello Clement,
Thank you for contacting us on that matter.
Could you tell me if you could try it outside of RDM and tell me if it works?
Could you change the try it with the IPV4 version by going to your entry properties -> General -> Advanced Tab -> Internet protocol IPV4?
Could you provide the Verbose logs level 2 of this issue?
https://docs.devolutions.net/kb/remote-desktop-manager/how-to-articles/send-ssh-logs-verbose/
Best regards,
Patrick Ouimet
Hello Patrick,
-I tried with Xshell 5 and it worked without problems. In the past, I have download files as big as ~300 MB using Zmodem with Xshell.
-I have changed the setting to IPV4 and rerun the test, but the conclusion was the same.
You can find the log file in the attachments.
Have a nice day,
Clement.
RDM_zmodem.zip
helloClement,
Thank you for providing the log.
I am pleased to inform you that the engineering department has received the case and is diligently working on a solution. I will keep you updated on any progress or if they require further information.
Thank you for your patience.
Best regards,
Patrick Ouimet
Hello Patrick,
Thank you for the follow up.
Have a nice day,
Clement.
Hello Clement,
Thank you for your patience.
I am pleased to inform you that the issue has been resolved in version 2023.2.25.0. I would recommend updating your RDM to see if the issue can be replicated.
Best regards,
Patrick Ouimet
Hello,
Thank you for your hard work !
I have been testing the new version all day. I have managed to successfully download different huge files such as 139M file.
But for some reason, on some download this issue still occurs. I have attached the log file for you to look at, and a screenshot of the terminal output when this error appear.
Have a nice day,
Clement.
sz ouput.png
RemoteDesktopManagerSZ.zip
Hello Clement,
Thank you for this feedback.
I sent your information to the engineering department.
If they have any questions, I will contact you by email to do a session and look at this issue together.
Best regards,
Patrick Ouimet
Hello,
The issue you reported will be resolved in version 2023.2.32.0. I encourage you to install this version as soon as it becomes available.
Thank you for your patience and understanding.
Best regards,
Patrick Ouimet