Unable to login - Please verify your internet connection
Hello
Wanted to backup my RDM Free config using the Online Backup area (under File) and consistently get this:
I have confirmed my actual Devolutions acct works when I login to it via MS Edge.
But nothing will allow me to connect to my acct from the actual application.
Appreciate any insight on what is going on here.
Cheers!
B
All Comments (6)
Hello Bruce,
Thank you for contacting us on that matter.
Which version of RDM and what type of data sources are you currently using?
Would it be possible for you to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:
1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager.exe
5- Connect to your data source
This test will allow us to rule out your local installation of RDM as a possible cause for this issue.
Best regards,
Patrick Ouimet