RDP Devolutions Hub Personal unavailable.

Published 3 years ago

We get the following errors:

ystem.Exception: Unable to connect to Devolutions account.
bei Devolutions.RemoteDesktopManager.Business.WebAuthentication.WebAuthentication.GetEndpoints()
bei Devolutions.RemoteDesktopManager.Business.WebAuthentication.WebAuthentication.Authenticate(String defaultUser, Boolean persistToken, Dictionary`2 extraAuthenticationParameters, Boolean skipWaitingForLucid)
bei Devolutions.RemoteDesktopManager.Business.DataSources.HubPersonalWebAuthentication.Login()
bei Devolutions.RemoteDesktopManager.Business.DataSources.HubPersonalConnectionDataSource.Login()

6fcd57d2-17c2-44ed-8ff4-45b7fd8a5438.png

All Comments (4)

Min Destens

Published 3 years ago

Hello,

Could you try to Log off your account File => Devolutions Account => Sign Out and Sign in again?
If this doesn't work, would it be possible to remove and add the data source again?
File => Data Sources

Regards,
Min

it06

Published 3 years ago

Hello,
it works again, the internet access was partly disturbed.
Can I make a backup of the HUB personnel entries to use offline in an emergency?
Is it possible to use it offline

James Lafleur

Published 3 years ago

Hello,

Thank you for your swift reply!

Indeed! To enable the offline mode in an Hub Personal data source, please follow the steps listed here https://docs.devolutions.net/kb/remote-desktop-manager/how-to-articles/enable-offline-mode-hub-personal-data-source/

Best regards,

James Lafleur

it06

Published 3 years ago

Thank you for the info
Best regards