iPad RDM DUO Error

Hello m1,
I apologize for the inconvenience you're facing with Duo. Thank you for mentioning that you've consulted our desktop version documentation. Have you been able to successfully follow the steps provided in the desktop version?
Please note that the desktop version includes additional checks to ensure compliance of the Duo account, particularly if there are any missing configurations on the Duo server. While we continue to conduct further tests with our iOS application, I suggest you try configuring Duo on one of our desktop versions (Windows or Mac).
If you require any further assistance, please don't hesitate to reach out.
Best regards,

Hi m1,
Just wanted to inform you that we have just retested Duo with the current version of RDM iOS, and although it is possible that you may be experiencing a specific situation, we are unable to reproduce it.
If you have any further information or specific details regarding the issue you're facing, please let us know so that we can assist you more effectively.
Thank you for your understanding.
Best regards,

Ok so i think i’m missing something.
I had added the application on the portal end copy pasted the secret and other information..

Is there something else to do?

Thanks

Hi m1,

After reviewing the information, it seems that our documentation is no longer current. Instead of using the "Web SDK," you should utilize the "Partner Auth API."

We apologize for any inconvenience this may have caused.

To assist you further, we have provided two screenshots below for your reference.




If you have any further questions or require additional assistance, please let us know.

Best regards,

So, now it accept duo connection on the “check” click but after that i have this error:


Any suggestion?

So, i had to enroll the news users changing my policy tarth deny unenrolled user.
After enroll the new user i had to switch back to my restrictive policy and now works great.

Thanks
Martino

Hi m1,

We are glad that you have found how to configure your Duo account. We will notify the documentation team that it needs to be updated.

Best regards,