Can't access my RDM online Database! **urgent*

Resolved

Can't access my RDM online Database! **urgent*

avatar


Following a computer reboot, I proceeded to open RDM (Remote Desktop Manager) and was prompted to log in. However, upon successful login, I discovered that only the local database was visible.
Do you have any suggestions or insights on how to address this issue?
Running the latest version

i see only local Datastore

ea0f269a-dbf9-4ff9-8663-f83e704932a2.png

All Comments (8)

avatar

Hello,
Few quick question to try to help you?

Do you use the latest RDM version?

Is it possible that you have just updated from an old RDM Free version? If it's the case, it's possible that the old cfg was not migrated (you can search for remotedesktopmanagerfree.cfg on your computer). The new one is named remotedesktopnamanger.cfg

It's also possible that you just have to add in File->Options-Data Sources your DOD data source configuration.

Regards

David Hervieux

avatar

running this version

dfd73788-b1b4-4803-806d-09414a358ea6.png

avatar






c17f71c2-2e6f-4101-a084-b3f9726b4177.png

e0c3adb9-a229-4966-9cde-40800bd6cd95.png

avatar

Thanks for the quick answer. Do you see your DOD when you go to the portal here:

https://rdm-online-services.devolutions.com/online-drive

David Hervieux

8514c4f8-604d-4e50-b2c8-704a6f380ee1.png

avatar

yes


1001d8b4-9eda-4297-9579-ed6551cf557b.png

avatar

You could try to add it back in the RDM configuration





Regards

David Hervieux

0deedee6-303a-462e-a95a-6a60fca14d9f.png

5916c4c8-b533-43d2-b18f-4a9c8db35ab6.png

avatar


what is it ?
should i enter my password?

55dabd80-1aa8-417a-9541-1603cc661e07.png

download.png

avatar

now all OK
Thanks!!!!!!!!!!!!!!