After starting up RDM Entry Templates sometimes are not loaded and host entries are not working
After starting up RDM Entry Templates sometimes are not loaded and host entries are not working
Hi,
We are experiencing the problem in subject since some time, let's say until version 2023.1.23 or maybe before it wasn't an issue.
Our vaults relies strongly on certain Entry templates, and what's happening (completely random) is that at RDM startup the templates are not loaded for some colleagues, while they are for others. As such, 70% of the entries are not functional as they depend on the SSH/RDP templates not being present. Exiting from the program and starting it again most of the time cures the problem, but sometime it doesn't and the user cannot use the application.
We haven't changed anything on our MS SQL server where the RDM datasource is hosted, it seems like starting with at a certain version of RDM a race condition has been introduced and it results in the templates not being available always.
We are currently using the latest available version, 2023.1.29.0. Thank you in advance for the support.
All Comments (5)
Hi,
Next time you get it please try the following and please let me know which one resolves it best (if any):
Go Offline + Go Online
CTRL + Refresh
We have at least one other client that I'm aware of the got has this issue. I was able to reproduce it once but I don't yet understand how or why it happens. I've also added (yet to be released) CTRL+Refresh directly in the Shared Template screen to force the Shared Template refresh as known good work around.
Best regards,
Stéfane Lavergne
I dont know if it's related but i have an issue that if i create a Shared Template for an AD Synchroniser. It will just flat out refuse to work even if the "layout" is the same as another one that is working. When i press the Open session on the Synchroniser, nothing happen, no error message. While with the old template i created i can see the sync bar working.
@smarin
Interesting observation, I'm not sure it's related but let us at least investigate.
Can you please, on both AD Synchroniser entries, right-click > Clipboard > Copy > OK and use a comparer tool (WinMerge, Beyond Compare, ...) to compare both entries to see the differences?
Best regards,
Stéfane Lavergne
Actually it's the same Synchroniser, i just manually update the template for it.
The only difference between the 2 template is that one of them the Session is a Remote Desktop and the Test one is a Command Line and the test one also has fewer Sub-entries.
I made a video that i hope will explain it better.