macOS desktop icons disappearing in 2023.1.12.0

Hello Alex,

Thank you for reaching out to us regarding this matter. We are happy to assist you in resolving this issue.

To help us better understand the situation, could you kindly inform us if this problem occurred after an update or if you just installed RDM from scratch? Additionally, could you let us know if the issue persists even when RDM is closed?

Furthermore, we recommend restarting your computer to see if the issue persists. In case it does, could you try installing an older version of RDM to check if the issue still occurs?

We hope this helps and please do not hesitate to reach out if you have any further concerns or questions.

Best regards,

Hello Alex,

Thank you for reaching out to us regarding this matter. We are happy to assist you in resolving this issue.

To help us better understand the situation, could you kindly inform us if this problem occurred after an update or if you just installed RDM from scratch? Additionally, could you let us know if the issue persists even when RDM is closed?

=> No, this is an RDM macOS only issue. It began after an update to an existing installation.

Furthermore, we recommend restarting your computer to see if the issue persists. In case it does, could you try installing an older version of RDM to check if the issue still occurs?

=> Ever heard the old joke about three engineers in a broken down car? The electrical engineer: it's a dead battery. The chemical engineer: it's water in the gas. The Microsoft engineer: just open the doors, get out, close the doors, get back in and it'll start right up. Yes, this problem persists after restarts.

We hope this helps and please do not hesitate to reach out if you have any further concerns or questions.

Best regards,

Hi,

Could you provide any additional information? I've tested with a couple RDP (with RDM 2023.1.12.0) sessions and couldn't reproduce. Is it with all sessions? Or some of them? In which case, any particularity about the entries exhibiting the issue? You say the issue is in 2023.1.12.0, it wasn't happening before updating to this version? Do you remember the last version you were using before that? If you don't you should be able to see this from the Main Menu -> Remote Desktop Manager -> About... -> Update History tab.

Best regards,