Double click issues when opening sessions
I am having issues when double clicking a session to get it to open. I don't have this issue in any of my other windows programs or OS. Tried adjusting the double click speed as well in control panel. I also got a new mouse thinking the old might be getting flacky. It is definitely a issue with RDM program. Double click the session on the left navigator, and have to double click very fast (more than any other app in windows) in order for it to recognize the double click. It is easier to just click the open session button for it to actually work correctly directly opening the session. Something is up with the RDM application and the recognition of a left mouse button double click. I have read a few entries on this issue but no solid solution. Tried updating the application as well. That didn't make any difference.
All Comments (3)
Hello gakarl100,
Thank you for reaching out to us. to better assist you,
could you please provide us with the following information:
A screenshot of your RDM dashboard
A screenshot of your problem or error message if possible
Your RDM version
The type of entry you are using.
The data source you are using.
Since when this problem persists
Once we receive this information, we will be better equipped
to diagnose and resolve the issue.
Would it also be possible for you to create a portable
installation of RDM and see if this issue still occurs? To do so, you will need to do the following:
1-Download the .zip file below: https://remotedesktopmanager.com/home/thankyou/rdmbin
2-Create a new folder on your Desktop.
3-Extract the content of the .zip file into the folder created
at #2
4-Go to this folder once the .zip file has been extracted and
5-run remotedesktopmanager64.exe
6-Connect to your data source.
This will tell us if the issue is tied to the local installation of RDM.
Thank you in advance for your help, and please don't
hesitate to reach out if you have any questions or concerns.
Best regards,
Carl Marien
I used the portable version you gave me and didn't have the issue.
Hello,
Could you please attempt to reset the configuration of your RDM using the following steps:
to do this you have to:
- close RDM and do the following
- Go under your %Localappdata% -> Devolutions folder
- Rename the "RemoteDesktopManager" folder into "RemoteDesktopManager.old"
- Restart RDM
- Reconnect to your Data Source
Best regards,
Carl Marien