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Lost OTP account on phone

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Lost OTP account on phone

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miguellopes

Hi there, I have recently lost my OTP application and now i cannot access RDM because I am not able to generate OTP.
What can I do in order to solve this matter?

Best regards,
Miguel Lopes

All Comments (4)

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Etienne Lord

Hello,

Did you set up the OTP on your Devolutions Account or in Remote Desktop Manager?

Best Regards,

Etienne Lord

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miguellopes

Hello,

I set up OTP in Remote Desktop Manager.

I have lost OTP generator that was on my phone and now i can't access RDM.

Best regards,
Miguel Lopes

avatar
Etienne Lord

Hello,

Could you try the solution on the following help topic : https://docs.devolutions.net/kb/remote-desktop-manager/troubleshooting-articles/2fa-rdm-application-lost/

Best regards,

Etienne Lord

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miguellopes

Thank you very much, it worked.

Best regards,
Miguel Lopes