Unable to get user information for Devolutions Cloud

Hello Petre,

Could you please go to https://hub.devolutions.com/ and make sure the Hub Personal loads properly, and then try in RDM again.

If it still fails, can you please try with the latest version of RDM? https://devolutions.net/remote-desktop-manager/home/download

Best regards,

Hello Richard,

The Hub Personal loads properly


I have the latest version of RDM

Still, same issue.

Thanks!

• Petre

Hello Petre,

It loads properly on my end with the same version:


As a test, would it be possible for you to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager.exe
5- Connect to your data source

This test will allow us to rule out your local installation of RDM as a possible cause for this issue.

Best regards,

I fixed it by creating a new Hub Personal profile and manually exporting and importing my connections from the Online Drive to the Hub Personal.

Thank you for your help and have a great day!

• Petre

Hello Petre,

Glad to see the issue is resolved!

Best regards,

I'm having the same issue on Mac. I have the latest downloaded.

@glopez,

Are you running the latest version of RDM Mac?

Could you try version 2023.2.6.3? You can download it here https://devolutions.net/remote-desktop-manager/home/download/

Best regards,

Hi,
Had same problem. Resolved by removing/renaming local folder C:\Users\[USERNAME]\AppData\Roaming\Devolutions
On next start after same account setup RDM managed to connect to Personal Hub.
@petrechitashvili thanks for an idea

Hello VooV,

Glad to see it fixed your issue!

Best regards,

if you have the issue on Mac, juste delete cache directory
/Users/<your user>/Library/Application Support/com.devolutions.remotedesktopmanager

Be aware that it delete everything locally stored!