SSH through SSH not working any more after upgrading to RDM 2023.1.28.0

Hello Acetico,

Thank you for contacting us about this matter.
We greatly appreciate your concern and assure you that we are aware of this issue.
Our engineering department is currently working to resolve it, and we will post an update here as soon as it is fixed.

We apologize for any inconvenience it may have caused. We are committed to providing the best service possible and appreciate your patience as we resolve this issue.

Best regards,

Can I suggest putting information about the bug in the release notes for RDM.

Hi,

Is there any ETA on a fix for this? I just accidentally updated my last working computer; now all of my computers have an updated RDM so I can't connect to many SSH servers anymore :-(

Regards,
Ruud

Hello,

Thank you for this feedback.

The engineering department is still working on this issue.
The workaround, for now, is to activate the “interactive auth in terminal” option in your entry properties under the Advanced tab.



Best regards,

Hi,

Thanks a lot for your fast response!
Unfortunately, that didn't do the trick for me





Now I take a second look, it does seem I get a different error on all my SSH connections than the OP. Should I create a new topic maybe?

Regards,
Ruud

Hello Ruudvanstijp,

This forum is related to the error (-25).
The error you have sent is related to ( -1)
To fix this, could you follow those instructions here:
https://docs.devolutions.net/kb/remote-desktop-manager/troubleshooting-articles/error-code-fail-1-non-speciffic-error/

Best regards,

Hi Patrick, any news regarding this issue? It complicates our live as well.

I can confirm that the workaround works, but it requires to provide password manualy to the ssh session (not comfortable]. .

Hello Martin,

Thank you for this feedback.
I've asked the engineering department to have news on this case.
They are still working on it, and I do not have any other information.

I'll keep you informed as soon as possible.
Best regards,

Hello Everyone,

Thank you for this feedback.

The engineering department is still working on this issue.
They want to know if you have updated to the latest version of RDM.
Do you still have this issue on version 2023.2.18.0?

Best regards,

For anyone wondering about my FAIL -1 Non Specific Error (that was unrelated to this topic's error, but still was answered by Patrick). Patrick's guide didn't solve my issue.
In the end I found a checkbox 'Use SSH authentication agent' was enabled. This is non-default, and I assume this was somehow set when I migrated from the old database to the new online Vault. After removing the checkbox from all SSH clients, I could connect with them again.

Patrick, I cannot confirm that. We are still on version 2023.1. Before every major update we usualy wait couple of months. With every major release there is quick serie of hotfixes - and it is a burden to patch RDM every few days and experience various bugs.

Dear Martin,

Thank you for sharing your perspective on the matter.

To proceed, would it be possible for you to install the portable version of RDM and perform the test on the local data source? Please keep in mind that the portable version will not affect your main RDM installation. Here are the steps you need to follow:

1. Close RDM.
2. Download the .zip file from https://remotedesktopmanager.com/home/thankyou/rdmbin.
3. Create a new folder on your desktop.
4. Extract the contents of the .zip file into the newly created folder.
5. Go to this folder and run remotedesktopmanager.exe.

Best regards,

Hi Patrick,

sorry for delay. I have been super busy. Few weeks ago we have ugpraded to the latest version and SSH over SSH works again.

Thx,
Martin