No Tools in RDM GUI after Login

Hello,

Thank you for contact us on that matter.

Have you tried to sign out and reconnect to see if that helps?

Could you please try to connect to https://rdm-online-services.devolutions.com and verify if you can create the Custom installer from that web portal?

Best regards,

Hi,

Thank you for the fast response. I forgot about that site, seems to work:




Logging out and in didn't work. Even installed the software on two additional installations (1 virtual machine, 1 private). That didn't help either and there were no tools.

But as long as the site works I don't realy need it.

Kind regards

Hello,

Thank you for your swift reply!

Could you please confirm what type of data source you are currently using?

Best regards,

Hi,

I'm using a local data source only.

Best regards

Hello Christian,

Thank you for your swift reply!

In that case, you are most likely experiencing this issue because you are using either an XML or SQLite data source where your RDM license has not been registered.
In order to use the "Custom Installer" feature, your RDM "Team" license must be registered under Administration -> Licenses https://docs.devolutions.net/rdm/windows/installation/client/registration/team-edition/

Please note that your license cannot be registered on an XML data source.

Best regards,