Client Upgrade from 2022 to 2023

Hello,

Usually installing a newer RDM version should replace the older one.

What RDM 2022 version was isntalled? Is it 2022.1, 2022.2 or 2022.3?

About the prompt the users are getting, it's because the Version Management options have been configured in Administration - System Settings. If you update the Maximum version parameter, the users won't get this version prompt anymore.
https://help.remotedesktopmanager.com/datasourcesettings_versionmanagement.html

Best regards,

Merci Érica nous allons tester le tout.

Bonne journée

/Steve

Hello,

Usually installing a newer RDM version should replace the older one.

What RDM 2022 version was isntalled? Is it 2022.1, 2022.2 or 2022.3?

About the prompt the users are getting, it's because the Version Management options have been configured in Administration - System Settings. If you update the Maximum version parameter, the users won't get this version prompt anymore.
https://help.remotedesktopmanager.com/datasourcesettings_versionmanagement.html

Best regards,

Thanks, it work. Still, one last question related to this - the 1st message is now gone (related to the version) but my client still get this pop-up after the upgrade. Any settings can force Ignore the new config file so users not have to deal with this pop-up?

Thanks

Hello Steve,

You can force load the configuration of the file with a GPO - Force the loading of the current configuration file - https://docs.devolutions.net/kb/remote-desktop-manager/how-to-articles/group-policies/

You cannot force ignore it, however. You would need to use the default RDM installer if you always want to ignore it, so that file is not present.

Best regards,