When using Tile view and SSH Gateway that is hidden

When using Tile view and SSH Gateway that is hidden

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Hi
 
When using SSH gateway, and the setting "Hide when connection successfull" is enabled, the tiling of windows still shows an empty "session" where the SSH gateway would have been. Is it possible to remove this,?

16a0f3b9-d118-4e1f-9014-988515017f97.png

All Comments (9)

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Hello,

I will perform some tests internally to see if I can reproduce the issue you're experiencing.

I want to see with our engineers if this is intentional or not.

i will get back to you with what I learn

Best regards,

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Hello,

I am unable to reproduce this behavior in the latest version.

Could you try updating to version 2023.1.23.0 to see if the issue persists ?

Let me know if it does !

Best regards,

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I get the same in version 2023.1.23.

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Hello,

Understood, and are you able to reproduce the issue in a portable version of RDM ?

Download the ZIP folder here: https://devolutions.net/remote-desktop-manager/home/thankyou/rdmbin

Once that's done extract the folder and select the RemoteDesktopManager.exe file.

If done properly this should open a clean default RDM installation.

Try reproducing the issue again and let me know if it works or not.

Best regards,

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I got the same result when I used the one in the ZIP file.
I have tried to describe a way of showing this in the attachment

RDM_Hide_VPN.docx

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Hello,

Thank you for the document,

I'll keep running some tests and get back to your with my results.

Best regards,

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Hello,

I still can not manage to reproduce this issue despite the document that was sent to me in your last message.

Could you tell us what your data source type is ?

I have a feeling your issue could be resolved by uninstalling the application and reinstalling but I want to be sure the steps I send you are good to go.

Best regards,

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We have Azure SQL as data source, I have tested it on to other computers and users with the same result.

I have also tested it with Devolution server as data source with the same result.

And in my home network with Devolution HUB Personal as data source with the same result.

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Hello,

Thank you for the details, we will continue to investigate in order to see if we can reproduce the behavior, keep you updated on that!

Best Regards,

Etienne Lord