Ipad App not connecting to server via RDP

BTW, I am using the server IP for the host name.

Hi,

What is your application version? It can be found in the about section of the application's navigation drawer.

Best Regards,

2023.1.3

I tried again with different configurations. with Optimize On or OOF, with RDP type Azure or Default. But I still get the same error message.
When I started the App I noticed there was an update for fixing some bug for RDP connections, unfortunately doesn't seem to fix this issue.

I would be happy to do an online meeting and show you with my phone both configurations from my computer and my ipad, they are identical.
But ipad doesn't connect.

Hi,

Are you able to connect using the Microsoft RDP application on your iPad?

Best Regards,

Frédérick Simard

Yes. and I AM able to connect using your RDM from my laptop, my PC and I have the same configuration on the ipad, but there it won't connect.
I am not sure if you are referring to an RDP from Microsoft for ipad. I haven't checked if that exists I am comfortable with your software so I rather use it, but Ill check to see if there is a Microsoft RDP for ipad.

I looked for a Microsoft Remote Desktop app but found none.

The application is called : "Microsoft Remote Desktop". I was able to find it on the App Store.

Also, on RDM Windows, is it possible for you to go into the advanced tab of the RDP session and tell us what RDP Version is set there ?
If the RDP Version is not set to "RDP (FreeRDP Latest)", could you try to change it to that and let us know if it works ?
Best Regards,

Frédérick Simard

They must have removed it because there is nothing in the App Store.
I don't have access to my PC until later this afternoon, but my mac RDM version is 2023.1.7.1 and works perfectly fine.
And my PC works fine, the one not connecting is the iPad so I am leaving my PC and Mac alone.

On iOS and iPadOS, we only have support for FreeRDP. This means that when you try to connect to to RDP on iPad, it will try to use FreeRDP as the version. This test will allow us to know if the problem is specific to the iPad version, or if it is caused by FreeRDP.

Best Regards,

Frédérick Simard

Can I do the test from my macbook pro computer or only the PC?

In the Mac I only see three options for RDP type: Normal (This is how I connect), Azure Services and Hyper-V) I have not tried those but I don't see any 'Free RDP" option.

Only on the PC if possible !

No problem. I can try that this afternoon once I am by my PC. I will reply then.

Thank you ! In Windows, the option to change the RDP version is in in the advanced tab.

Best Regards,

Frédérick Simard

There is no Free RDP in the PC as an option, I have:

1. Configured
2. RDP File link
3. Embedded RDP file

Please include a screenshot of what I should be looking at so that I can try it.

Hi,

Sure, here's a screenshot on where to find that setting. Go into Commun > General, and then choose the Advanced tab. Here you will find a dropdown menu with the label called "RDP Version".



Best Regards,

Frédérick Simard

OK I picked FreeRDP latest and I was able to connect. I also tried Latest and worked fine too.
I went back to the ipad and the app kind of restarted itself, and out of curiosity i tried again and now I am able to login :$ weird but it works so .. I am happy camper.

Glad to hear it !
Let us know if there's anything else we can help you with.

Best Regards,

Frédérick Simard