Random crashing

Published 3 years ago

Version 2023.1.7.1

Since upgrading to this version today I have noticed the app crashing and shutting down quite frequently.

Are there any logs I can provide to assist with looking into this issue?

All Comments (4)

Xavier Fortin

Published 3 years ago

Hi,

What version of RDM Mac were you using before updating to 2023.1.7.1?

Just to confirm, are you talking about a crash (the application shut down unexpectedly) or a hang (the application froze indefinitely)?

In either case, didn't you get an error report window when relaunching RDM? The window would look like this:

Best regards,

Xavier Fortin

ErrorReport.png

sekelydavid

Published 3 years ago

the app crashes and I get the error report prompt when I start back up.

I just sent a report in.

I had a couple sessions open RDP/SSH and was exiting an ssh session when it crashed this time.

Xavier Fortin

Published 3 years ago

From your report, I can see that you are using the RDP Legacy engine. This is the reason why you are getting such issues. We are not been updating this engine for a very long while (years) and it is plagued by those kind of issues. You should avoid using the Legacy engine altogether. I'd recommend switching back to the non-Legacy engine:

Best regards,

Xavier Fortin

RDPEngine.png

sekelydavid

Published 3 years ago

Thank you I will change that and monitor.