Client hang on ssh disconnect

Hello,

Thank you for reaching out to us regarding this,

I have a few questions which you can hopefully answer.

• Which version of RDM are you using?
• Which type of data source are you using?

I would also like to clarify, Does the prompt reappear multiple times when pressing "Ok" to close it or when attempting the connection to the host?

Let me know,

Best regards,

• 2022.3.35.0 right now. But that always happens for me last 1 year or more.
• local data source.

Does the prompt reappear multiple times when pressing "Ok" to close it or when attempting the connection to the host?

no, i can't press this message, so can't close it and leave that screen.
So sometimes when i reboot one host, i lose all other opened sessions because need to restart client.

Hello,

Thank you for your reply,

I see, that is indeed odd.

I'm wondering if you encounter the same issue with a portable instance of RDM, To test this, you will need to do the following:
1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanager.exe

Let me know,

Best regards,

got same issue with portable.

Hello,

Do you get any error messages in your Application Logs when this error message pops up ?

Could you tell us what that error message is if you do ? As they tend to be more specific in terms of what the source of the issue could be.

Best Regards,

you mean at windows logs? nothing.

Hello,

Sorry for not clarifying, I meant your Application Logs in RDM, which can be found under Help > Application Logs.



After reproducing the issue, I'd like to know if an error message appears and what it is.

Best Regards,

same, nothing. just reproduced it.

Hello,

Could you please follow the steps provided below ?

1. Go to Help > Profiler > Debug Only (tab)

2. Raise the debug level to 1 and make sure it's checked as "Enabled" at the botom of the window.

3. Leave the profiler on (as in, don't close the window)

3. Reproduce the issue

4. Send me whatever was recorded in Profiler > Debug Only as a private message in the forum.

Best Regards

well, i can't open debug window to save log. Application became not clickable, can't minimize or focus.
https://youtu.be/8EjKON1QO9I

that how it looks. https://youtu.be/voGTqlQuDG0

Hello,

I've opened an internal ticket with our engineers to see what else can be suggested or done regarding your issue.

I will get back to you as soon as I receive word from them.

Best Regards,

Hello,

Could you follow the steps in this article ?

Once this is done, share the file by sending me a private message.

https://docs.devolutions.net/kb/remote-desktop-manager/troubleshooting-articles/hung-rdm-dump-file-creation/

I'd also like to know if you're using a SFTP or SCP connection ?

Best regards,

after some update, for few last months, client now close on any host reboot, instead of hang.

Hello Tristis,

Thank you for your reply,

To clarify, could you confirm which version of RDM you're currently on? Are you still using 2022.3.35.0? Or have you updated to the latest version 2023.3.22.0?

Let me know,

Best regards,

To clarify, could you confirm which version of RDM you're currently on? Are you still using 2022.3.35.0? Or have you updated to the latest version 2023.3.22.0?

Sure, always uptodate. 2023.3.22.0 now.

Hello,

Thank you for your reply,

I see, would you be able to provide me with a recording of the behavior?

I will send you a private message so that you can provide us the recording securely.

Best regards,

But profiler also close with client, so log is empty.

Hello,

Thank you for your reply,

No problem, you can simply provide me with a recording of the behavior on your end, this will allow me to more closely match your steps and hopefully reproduce the problem.

Let me know,

Best regards,

That how it looks. No logs. https://youtu.be/RAmaMTihMvc

Hello,

Thank you for your reply,

I see, that is odd, Would it be possible for you to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager.exe
5- Connect to your data source

Let me know,

Best regards,

Same with portable version, client closed.

Hello,

Thank you for your reply,

Our development team has informed me that they currently have an open case regarding the behavior you're reporting here, I've linked this thread to this ticket and will keep you updated with any news I receive regarding this,

Best regards,