All connections gone after update of RDMF
Working with Remote Desktop Manager Free for quite some time. Today I was offered an update after starting, so I started the update. After the update process, ALL MY CONNECTIONS WERE GONE !
It turned that the update installed RDM (NOT: 'RDM FREE'), and then connections.db is another folder. After copying connections.db from C:\Users\<USER>\AppData\Local\Devolutions\RemoteDesktopManagerFree to C:\Users\<USER>\AppData\Local\Devolutions\RemoteDesktopManager the problem was solved.
I suggest Devolution pays more attention to the update process, this should not be possible.
All Comments (6)
Hello,
Thank you for reporting the issue you have experimented related to the upgrade of RDM.
For your information, we have merged RDM Free and RDM Enterprise as stated in the following article.
https://blog.devolutions.net/2022/10/news-remote-desktop-manager-is-changing-for-the-better/
We have also published an article that explain how to solve the problem you had and that you have solved by yourself.
https://kb.devolutions.net/rdm_upgrading_rdm_free_rdm_enterprise.html
Let us know if you have further questions about it.
Best regards,
Érica Poirier
Yes, I found this out myself (after some time). I did not see a warning or message when downloading and installing the update that this manual conversion was required. I suggest an automatic conversion doing the process described above during the installation of the new version ...
BTW, I did not have any of the RemoteDesktopManagerFree.* files in my %localappdata%\Devolutions\RemoteDesktopManagerFree folder. Just the file connections.db and some empty guid folders. Maybe because, as part of my troubleshooting, I also uninstalled RDM again.
Hello,
Thank you for your feedback.
I will transfer your suggestion to the engineering team.
Best regards,
Érica Poirier
Hello,
For your information, our engineering team has created an internal ticket to improve this upgrade process.
Thank you for your suggestion.
Best regards,
Érica Poirier
I found out today that my previous changed RDMF settings are also gone. I am completely done with RDM, I'm going back to good old Remote Desktop Connection Manager.
Hello,
We are very sorry that you encountered issues while updating RDM to its latest version.
We still have our ticket opened to the engineering department. We will post back once it will be resolved.
Best regards,
Érica Poirier