User Vault unaccessible
Hello
One of our users reported the issue that she can no longer access her User Vault.
On investigation, it seems that the application won't load her User Vault.
When loading the User Vault, this is the screen she sees:.jpg)
The only entry that is showing, is one of the default Vault in RDM (shared vault).
When adding an entry, it is added to that default Vault.
I'm sure that she has the permissions to use her User Vault and that entries were added. In the User Overview, it is also reported that she is using the User Vault.
At this moment, we have only one report of this issue.
Apparently, this was already present in version 2022.3.29.0 and is still present in the latest version, 2022.3.33.0.
With kind regards,
Nick
InkedMicrosoftTeams-image (3).jpg
All Comments (6)
Hello,
What RDM version are you using?
What data source type are you connected to?
The User vault button is not visible on her RDM application. The User vault button is the following one on the task bar.
Could you please verify in her account properties if the Disable user vault option is ticked? If so, please uncheck it and she should have access to her user vault once she will do a force refresh in RDM with CTRL+F5.
Let me know if that helps.
Best regards,
Érica Poirier
Hello Erica
We are using version 2022.3.33.0 of the RDM application on Windows and are connected to a MS SQL data source with domain integration for the user accounts.
The button is visible and clickable, the user has access to the User Vault and has entries in the User Vault, but when trying to access the User Vault, we have the screen shown in the first post.
The user vault is not disabled and (force) refreshing doesn't help.
With kind regards,
Nick
Hello Nick,
Thank you for your feedback.
Could you please check in Help - Application Logs if there is any relevant error messages on her RDM?
If there is no error messages, as a test, would it be possible for her to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:
1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on her Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager.exe
This test will allow us to rule out her local installation of RDM as a possible cause for this issue.
Best regards,
Érica Poirier
Hello Nick,
One other thing you could check is if the User Vault option is enabled on the Navigation Pane status bar like the following. Just right-click on the bar to get this contextual menu.
Best regards,
Érica Poirier
Hello Erica
No error messages are visible in the log.
In the portable version it worked, The User Vault was available in the navigation status bar, but gave the same as the account information (it "jumped" to that).
I've tried a lay-out reset as well as deleting all .lyt files as this provided a solution in a previous (and similar) situation. This also didn't helped.
Since the portable version was working fine, I've reinstalled the client on the computer and now it is working. Seems that the install somehow got corrupted.
Thanks for the help anyway.
With kind regards,
Nick
Hello Nick,
Thank you for your feedback.
It's a good news that from the portable version it is working and that reinstalling RDM has helped to solve the problem.
Best regards,
Érica Poirier