Do not have access to this computer

Hello,

What RDM version are you using?

What are you trying to achieve on the remote machines using the Macro/Scripts/Tools?

Best regards,

The latest version, I downloaded it a few days ago. I've been playing with it as a replacement for mRemoteNG and when I was testing the tools to look at computer management or event logs it would give me the Auth error.

Hello,

Im going to take a wild guess and say that you'll probably need to configure the tool credentials inside the RDP entry itself as the message is saying that you have insufficient right.

When you open the properties of your RDP entry the credentials you set on the first page is to do remote sessions but there's a tool sections which you have to specify those credentials to be able to send commands remotely and if it isin't configured that might be what we have here.

(First picture)
This section is right here on the left and there will be a dropdown that will let you select which way you want to fetch those credentials. You can choose the option (use session credentials) or set the to customer and manually set them just for a test to see if it work, but it will need to be the domain administrator credentials.

(Second picture)
Also doing this will allow you to use default macros/script/tool as well as your own created one in this section of the dashboard when selecting the entry node in the tree view.

If I did not hit the bullseye, Erica will sort you out on the next reply :).

Best regards,

I tried your suggestion and I got the same error. I use my admin account information in the saved credentials since only domain admins can log into our servers. The weird thing is that some of the tools work just fine, but just give me access errors.

Hello,

Thank you for your feedback.

Are you able to open the Windows Event Viewer remotely without using RDM?

In RDM, do you get any relevant error messages in Help - Application Logs?

Best regards,

This is the last message I had in the log, but nothing populated today so I'm not sure if it'll help much

System.UnauthorizedAccessException: Access is denied.

at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at Devolutions.RemoteManagement.Execution.WmiExecutionContext.Connect()
at Devolutions.RemoteManagement.Execution.ExecutionContextFactory.GetOrCreateExecutionContext[T](Object key, Func`1 createFunc, Action`1 overrideConnectFunc)
at Devolutions.RemoteManagement.Commands.RemoteRegistryKeyValueGetListCommand.Execute(ConnectionContext context, RemoteRegistryKey parentKey)
at Devolutions.RemoteDesktopManager.Business.RemoteCommandDispatcher.ExecuteCommand[T,U](String commandName, ConnectionContext context, U parameters, Boolean addEntryToProfiler)
at Devolutions.RemoteDesktopManager.Frames.Embedded.FreEmbeddedRemoteRegistry.LoadRemoteRegistryKeyValues(UIRegistryKey remoteRegistry, UInt32 rootKeyValue, String path, Boolean forceRefresh)

Hello,

Thank you for your feedback.

That's right, it only shows that the access is denied.

Are you able to connect to this remote machine using your local Event Viewer application with the Connect to Another Computer feature?



Best regards,

I'm able to connect using Event Viewer locally to a server. I have it connect using my domain admin credentials instead of my normal login is all.

Hello,

Are you able to connect when you run RDM as an administrator?

Other than this method or the following article about Session Tools like my colleague mentioned, if it's still not working, the only thing I have in mind in the WMI trusted hosts list. But you can connect your local Event Viewer to the remote server, so it doesn't seem to be related!

As mentioned on the article, do you have a User Specific Setting set on the RDP entry?

Best regards,