Unable to login and backup

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Hello,

Thank you for contacting us on that matter!

Would it be possible for you to validate that your firewall allows connection to https://cloud.devolutions.net?

Best regards,

It is your network issue.

I don't thing so, If it my network issue why i can login on this forum

Hello,

Thank you for contacting us on that matter!

Would it be possible for you to validate that your firewall allows connection to https://cloud.devolutions.net?

Best regards,

Yes i can but on the application cannot

Hello,

I would make sure that all of these Endpoints are properly whitelisted in your firewall: https://kb.devolutions.net/rdm_internet_access.html

Once they are all whitelisted, let us know if the issue persists.

Best Regards,