Mac RDM broken 2022.3.1x

I am having the same issue. If you press that report button you will get the error log. you should copy and paste that in a document and attach it here for them to look at. I will attach my error log.

Great idea. Here it is.

Thanks for this you both!

We will be investigating this.

Here's a link to both the 2022.3.8.0 and the 2022.3.9.0.

Best regards,

Oh! One other thing, could both of you confirm if you are using an Intel-based or an M1-based Mac?

Best regards,

Thanks Xavier!
Now I can breath again! :-p

I'm using an MBA 2020 M1

Hi to both of you!

We've just released a version of RDM Mac (2022.3.14.0) with a potential fix for this. We couldn't test ourselves since all of our M1 are Monterey, so it would be very appreciated if either of you could confirm that the latest version solve the issue.

Best regards,

OK, I installed it in a separate folder and run it. I got an error and send the report but I just realized I had the 2022.3.8 version still running.
So I closed that and execute it again and it run just fine with all my connections.
So far, so good. I'll let you know if something comes up but I don't think it will as the issue before was at startup.

Thank you very much Xavier and team for the fix !!!

I also run M1 on 11.7.2

I was able to run 3.14.0 but I lost all my connections. Also when I try to restore from backup I get the following error.

CryptographicException - Bad PKCS7 padding. Invalid length 217.

at Devolutions.RemoteDesktopManager.DialogHelper.Lock (AppKit.NSWindow window, System.Action action, System.String message) [0x0003d] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.DialogHelper.Lock (System.Action action, System.String message) [0x00005] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowWaitProgress (System.String message, System.Action action, AppKit.NSWindow window) [0x00003] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.Services.UIService.ShowWaitProgress (System.String message, System.Action action, Core.IWindow window) [0x0000d] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.RDMOBackupRestoreViewController.OnBeforeOKClick () [0x0003d] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.DialogWindowController.butDefaultOK_Click (Foundation.NSObject sender) [0x00052] in <a29a1b276d93425388a2ebb703ae6b18>:0
------------------------ extended stack ------------------------
at Devolutions.RemoteDesktopManager.Managers.ErrorManager.BuildErrorDetails (System.Exception exception, System.String extraMessage) [0x00000] in <0f25af287292407d932499e43d82034d>:0
at Devolutions.RemoteDesktopManager.ErrorWindowController.AwakeFromNib () [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at ObjCRuntime.Messaging.IntPtr_objc_msgSendSuper (System.IntPtr , System.IntPtr ) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at AppKit.NSWindowController.get_Window () [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at Devolutions.RemoteDesktopManager.ErrorWindowController.get_Window () [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.Managers.UIManager+<>c__DisplayClass139_0.<ShowErrorDetailMessage>b__0 () [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.Managers.ThreadManager.Invoke (System.Action action, System.Boolean force, System.Boolean propagateException) [0x00000] in <fea676aec85543fa91e4c1cd4510d062>:0
at Devolutions.RemoteDesktopManager.Managers.UIManager.ShowErrorDetailMessage (System.Exception exception) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.Services.UIService.ShowErrorDetailMessage (System.Exception exception) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.Managers.LogManager.HandleException (System.Exception exception) [0x00000] in <fea676aec85543fa91e4c1cd4510d062>:0
at Devolutions.RemoteDesktopManager.DialogWindowController.butDefaultOK_Click (Foundation.NSObject sender) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at ObjCRuntime.Messaging.void_objc_msgSendSuper_IntPtr (System.IntPtr , System.IntPtr , System.IntPtr ) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at AppKit.NSWindow.SendEvent (AppKit.NSEvent theEvent) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at Client.BaseWindow.SendEvent (AppKit.NSEvent theEvent) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at ObjCRuntime.Messaging.IntPtr_objc_msgSendSuper_IntPtr (System.IntPtr , System.IntPtr , System.IntPtr ) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at AppKit.NSApplication.RunModalSession (System.IntPtr session) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at Devolutions.RemoteDesktopManager.DialogHelper+<>c__DisplayClass39_0.<RunSheetForController>b__0 () [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.Managers.ThreadManager.Invoke (System.Action action, System.Boolean force, System.Boolean propagateException) [0x00000] in <fea676aec85543fa91e4c1cd4510d062>:0
at Devolutions.RemoteDesktopManager.DialogHelper.RunSheetForController (Client.BaseViewController contentController, AppKit.NSWindow forWindow) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.DialogHelper.RunSheetForController (Client.BaseViewController contentController) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.Managers.ActionManager.ShowBackupRestoreWizard () [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Devolutions.RemoteDesktopManager.Managers.MainMenuManager.MnuRDMOBackupRestoreOnClick (System.Object sender, System.EventArgs e) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Client.ToolStripMenuItem.PerformAction (Foundation.NSObject sender) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Client.ToolStripMenuItem.OnActivated (Foundation.NSObject sender) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at ObjCRuntime.Messaging.bool_objc_msgSend_IntPtr_CGPoint_IntPtr (System.IntPtr , System.IntPtr , System.IntPtr , CoreGraphics.CGPoint , System.IntPtr ) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at AppKit.NSMenu.PopUpMenu (AppKit.NSMenuItem item, CoreGraphics.CGPoint location, AppKit.NSView view) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at Client.Controls.BarSubItem.<LoadControl>b__6_0 (System.Object sender, System.EventArgs e) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at AppKit.ActionDispatcher.OnActivated (Foundation.NSObject sender) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at ObjCRuntime.Messaging.void_objc_msgSendSuper_IntPtr (System.IntPtr , System.IntPtr , System.IntPtr ) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at AppKit.NSControl.PerformClick (Foundation.NSObject sender) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at Client.Controls.BaseRibbonButton.MouseDown (AppKit.NSEvent theEvent) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at ObjCRuntime.Messaging.void_objc_msgSendSuper_IntPtr (System.IntPtr , System.IntPtr , System.IntPtr ) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at AppKit.NSWindow.SendEvent (AppKit.NSEvent theEvent) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at Client.BaseWindow.SendEvent (AppKit.NSEvent theEvent) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at RemoteDesktopManager.MainWindowController+MainWindow.SendEvent (AppKit.NSEvent theEvent) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at AppKit.NSApplication.NSApplicationMain (System.Int32 , System.String[] ) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at AppKit.NSApplication.Main (System.String[] args) [0x00000] in <3f35d9716fb74c9f963c11e506585c0d>:0
at Client.BaseMacClient.Run () [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Client.BaseMacClient.Startup () [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Client.BaseMacClient.Startup[T] () [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at Client.BaseMacClient.Startup[T] (System.String[] clientArgs) [0x00000] in <a29a1b276d93425388a2ebb703ae6b18>:0
at RemoteDesktopManager.Client.Main (System.String[] args) [0x00000] in <53a3d112d5694450b7c7af3d4124f201>:0

Hmmm... I have no idea what could possibly have caused this. There are no database updates or changes to the backup system in this version (or any recent version for that matter).

Did you possibly get an error or something when you launched the 2022.3.14.0 version? Can you try to restore from a backup in a previous version?

Best regards,

I was using 2022.3.14 and restoring from a backup as show in the screen shot. After I press OK I receive the error.

I will try an older version but I wanted to send this first.

I was able to restore from an older version. But I believe the error was an incorrect password. The older version properly gave me the bad password error.

Hi richtb1rdm,

Just to be sure if the issue is consistently replicable, if you re-update to 3.14, does it produce the same issue?

Best regards,

Ah! Also, could you tell me from which version you originally updated from (i.e. to which version you rollbacked to)?

Hi richtb1rdm,

One other thing, we've just deployed a new version (2022.3.14.1) that fixes the error when trying to restore from a backup.

Best regards,

Hello Xavier,

I don't remember which version because I think I had used the auto-updater at some point since installing the one I have downloaded. Also I can't repeat it because I used the auto-update to update it to a version that is no longer there to update to. Sorry I couldn't be of assistance.

Regards
-Brad

Hi richtb1rdm,

Just to confirm, is everything working properly now? The latest version (2022.3.14.1) should have solved the backup issue.

Best regards,