WWW entries, tab do not open "next" but "under", unusable

Hello,

Thank you for contacting us on that matter!

Would it be possible for you to provide us screenshots of the "General" and "More Settings" sections of your website entry?
Do you see any other differences with the RDM instance on which it works?

Best regards,

Hello; yes, for sure !

General:


More Settings:



To answer your question of "differences" ... not really, it's a DB, so entries are SYNCED .... and they are both same win 11 machines, more or less the same...

And I have exported settings from the working RDM and imported into the other...

So, reaaaaaallllllly no idea what does produc that behavior !

Thanks for your help

Hello,

Thank you for your swift reply!

Since both instances of RDM are pretty much the same, would it be possible for you to go under the "Window" section of RDM's ribbon and use the "Reset Layout" tool? I would like to see if this issue persists afterward.

Just make sure that your web connections are not opened before doing this.

Best regards,

Hello,

I have been testing that.... same result... so, still not working ... :-(

(I was really full of hope !)

Anything else ?

Hello,

That is unfortunate, I was also hopeful.

In that case, would it be possible for you to close RDM and do the following:

1- Go under %localappdata% -> Devolutions -> RemoteDesktopManager
2- Delete any .lyt files you can find
3- Delete the .ext file
4- Restart RDM and see if the UI is back to normal

These steps should force the reset of RDM's UI.

Best regards,

Hi,

I just did it... and..... :-( it is still not working.... :-(

I updated to the latest version (I saw 3.27 is available:-) , reset the layout (windows\reset layout) and then closed and deleted again the requiered files.

NO ... LUCK...

I am desperate...

:-D

Hello,

To great evils, great means, would it be possible for you to close RDM and do the following:

1- Go under %localappdata% -> Devolutions
2- Rename the folder "RemoteDesktopManager" into " RemoteDesktopManager.old"
3- Start RDM
4- See if the same issue occurs when you launch these connections

Best regards,

Hello,

If this can help, JUST found something interesting ( Well, At least, I think it is)

We are working on "RDP" machines...

the same behavior DOES NOT occur when I "console" work on the machine...

So, RDM is running into a VM Machine, and I work within RDP for my daily work.... all is fine, all is smooth, exept for that kind of "RDM" problem.

My workmate told me about some as well, and funny thing when he "changes is vm to another screen layout" for exemple... (he RDP as well)

So I tested.... and connected to the "CONSOLE"... and there..... NO PROBLEM anymore (same entry.... same version of course)

When It's correctly open on the "console", I then RDP on the machine, and all is fine.... I do close, then re-open the entry..... and the problem occurs again !

May This Help... :-D

Hey,

I guess is now holiday time... so, I wish you all the best for 2023... Happy New Year !

:-D

Hello,

Sorry for the delay, you are correct, we are closed during the holidays. That being said, our forums and cases are still monitored for emergencies.
This is indeed something interesting and worth adding to my tests.

Would it be possible for you to go under the Help section of rdm's ribbon and use the "submit a support ticket" option to open a case with us? Just make sure to mention this forum thread and check both options in the window.

I will review these settings and most likely request a recording of this behavior to make sure that nothing has been overlooked.

Happy new year to you as well!

Best regards,

Hello

Hope the new year eve went well !!!

Ticket submitted...

(at least, that's what the "text box" said :-D )

Have fun !

Hello,

Thank you, we have received it. For now, we will continue in the service ticket and report back our findings here.

Best regards,

Hi,

Is there a way for "me" to follow in the ticket? Or is it "on your side" ?

Hello,

We sent you a reply 3 hours ago. The ticket number is 00017518.

Please make sure service@devolutions.net is allowed in your spam filter.

Best regards,