Barcode scanner in handheld unit is not working with Remote Desktop Manager Android in RDP connections

Published 3 years ago

Barcode scanner in handheld unit is not working with Remote Desktop Manager Android in RDP connections.

The barcode scanner is working fine in other apps on the same unit, e.g. Microsoft RD Client or Paralells Client which leads me to believe the problem is in RDM.

All Comments (7)

James Lafleur

Published 3 years ago

Hello,

Thank you for contacting us on that matter!

Do you receive any error messages? Which version of RDM Android are you currently using?

Best regards,

James Lafleur

climbing

Published 3 years ago

No, no error messages at all.
The version number of RDM is 2022.3.1.2.

I tested RDM on another unit now, of another brand, and the barcode scanner is working on that one.
Same version (2022.3.1.2)

The Android version on the unit where the barcode scanner is not working is 9, and 8.1.0 on the unit where it is working.

James Lafleur

Published 3 years ago

Hello,

Thank you for your quick reply!

I will transfer this information to our engineering department and get back to you shortly.

Best regards

James Lafleur

Nicolas Dufour

Published 3 years ago

Hi,

When you say that it's not working, do you receive an invalid barcode or nothing at all?

Best Regards,

Nicolas Dufour

climbing

Published 3 years ago

Nothing at all

Nicolas Dufour

Published 3 years ago

Hi,

Do you have other bacode devices with version 8.1.0 that you can use and test with?

Best Regards,

Nicolas Dufour

stagonkaros

Published 3 years ago

Microsoft's Remote Desktop Protocol does not directly support remote desktop scanning via barcode scanner Android. While you can easily use other peripherals such as printers or external storage devices in a remote session, RDP scanning cannot be accomplished without a third-party USB Redirector.