Hi everybody,
I´ve installed the RDM in my Parallels VM on my MacBook. I can´t use the Mac Version, cause we integrated security (active directory) as login mode for our data sources.
Everything was working fine so far. Now we´ve update the RDM to version 2022.3.23.0 64-bit. If I now try to open a RDP session inside RDM, RDM crashes. In the event viewer I see the following message:
Protokollname: Application
Quelle: Application Error
Datum: 23.11.2022 17:01:32
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: vPLWGM001.opitz-consulting.int
Beschreibung:
Name der fehlerhaften Anwendung: RemoteDesktopManager.exe, Version: 2022.3.23.0, Zeitstempel: 0xce6b654d
Name des fehlerhaften Moduls: mstscax.dll, Version: 10.0.22000.1219, Zeitstempel: 0x6b04fe62
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000a9dcc4
ID des fehlerhaften Prozesses: 0xd24
Startzeit der fehlerhaften Anwendung: 0x01d8ff54bb946ee8
Pfad der fehlerhaften Anwendung: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Pfad des fehlerhaften Moduls: C:\Windows\system32\mstscax.dll
Berichtskennung: 5cdb014a-d7ee-47c9-872b-961d7e20ee04
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-11-23T16:01:32.4810240Z" />
<EventRecordID>9297</EventRecordID>
<Correlation />
<Execution ProcessID="11584" ThreadID="0" />
<Channel>Application</Channel>
<Computer>vPLWGM001.opitz-consulting.int</Computer>
<Security />
</System>
<EventData>
<Data>RemoteDesktopManager.exe</Data>
<Data>2022.3.23.0</Data>
<Data>ce6b654d</Data>
<Data>mstscax.dll</Data>
<Data>10.0.22000.1219</Data>
<Data>6b04fe62</Data>
<Data>c0000005</Data>
<Data>0000000000a9dcc4</Data>
<Data>d24</Data>
<Data>01d8ff54bb946ee8</Data>
<Data>C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe</Data>
<Data>C:\Windows\system32\mstscax.dll</Data>
<Data>5cdb014a-d7ee-47c9-872b-961d7e20ee04</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Any ideas?
Hello Matthias,
Could you try to disable the RDP API Hooking to see if it helps with your issue? You can follow the solution of this KB to do so: https://kb.devolutions.net/access_violation_exception_error_rdp_sessions.html
Let us know if it helps!
Best regards,
Richard Boisvert
Hello Richard,
thx a lot. This solved my issue! Everything works fine again.
Kind regards,
Matthias
Hi Matthias
I'm glad that the workaround resolve the issue for you.
We're keen to follow up on the cause of the problem - can we know your Parallels version and, ideally, the Windows version in the VM? If you run "System Information" in the Start Menu, the OS Name and OS Version are the 1st and 2nd property listed in the System Summary (in my case, it's Microsoft Windows 11 Pro / 10.0.22000 for example).
Thanks and kind regards,
Richard Markievicz