RDM Agent can't start RDM on Jump Host after upgrade to latest version

Please perform the following steps/investigation.

• Connect with RDM via RDP to the jump host, right-click on the tab, Agent Status, what do you see?
  • you should see Agent connected (green check mark)
  • If RDM is already running on the jump host, you should see the same. I would suspect that this is not the case. No worries this is normal unless you have RDM auto-start on session start configured on the jump host (unlikely).
  • 
• On the jump host, open RegEdit, validate that the path & exe name is correct here:
  • Computer\HKEY_CLASSES_ROOT\rdm\shell\open\command
  • For example: C:\Program Files\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe "%1"

Best regards,

Ok I think I know what is going on.

RDM Agent is configured to look first in the install directory then the .rdmj file association. When you install both RDM and RDM Agent and run the RDM Agent from the install it will not find the RDM.exe in the same directory so it must use the .rdmj file association. Which, in this case, looks like the new RDM install might remove the association (I still need to validate this). But this workaround should work.

• Right-click on RDM Agent and uncheck Auto Start
• Close RDM Agent
• Go to the RDM install directory
• Start RDMAgent.exe
  • If you prompted to "Auto Start" click yes
• If this works you can uninstall the RDM Agent since you are now running with the RDM Agent distribute with full RDM install
  • People use the RDM Agent standalone in instances where they don't require/want the full RDM install

I've fixed RDM Agent, a new build should be available in the next week or so.

Hi Stéfane,
is there any timeplan when the fixed agent will be available? ;)
Thank you!
Best regards,
Clemens

Hi Clemens,

It is available in the latest RDM Agent release v2022.3.24.0

https://devolutions.net/remote-desktop-manager/home/downloadenterprise

Best regards,

Hi Stéfane,
it works! :) Thank you!
Best regards,
Clemens