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Update changed recording behavior

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Update changed recording behavior

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idagroup

Since I updated RDM Team to the newest version it no longer allows me to open a session. We have "Recording when available" active and use our own Devolution Server to store those recordings.

Every connection opened just displays and error "unable to save session recording" and wants me to look into Application Logs. There I have a single line:

[11/17/2022 7:15:35 PM]ERROR SILENT Unable to save the recording, wrong path length.

Other than updating RDM on OSX, nothing has changed and the sessions as well as the recordings, still work on Windows RDM installations with the same data source.

Thanks,
Robin

All Comments (4)

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Richard Boisvert

Hello Robin,

Thank you for reporting the issue, I will open an internal engineering ticket so they can have a look at this regression.

Best regards,

Richard Boisvert

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Xavier Fortin

Hi idagroup,

Can you confirm if rollbacking the RDM version solves the issue?

Here's a link to version 2022.2.15.0: https://cdn.devolutions.net/download/Mac/Devolutions.RemoteDesktopManager.Mac.2022.2.15.0.dmg

Best regards,

Xavier Fortin

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idagroup
Hi idagroup,

Can you confirm if rollbacking the RDM version solves the issue?

Here's a link to version 2022.2.15.0: https://cdn.devolutions.net/download/Mac/Devolutions.RemoteDesktopManager.Mac.2022.2.15.0.dmg

Best regards,



Hi Xavier, yes the problem is not present in this version.

Robin

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Xavier Fortin

Interesting, we will keep that in mind while investigating.

Thanks for taking the time to check this for me.

Best regards,

Xavier Fortin