Download of Free Version 2022.3.16.0 is downloading the regular version
Download of Free Version 2022.3.16.0 is downloading the regular version
I did not notice this and tried to install and it refused as there was already a version installed.
Took a while to realise what was going on.
All Comments (6)
Hello,
Thank you for contacting us on that matter!
Sorry for the inconvenience you have encountered. This change has been mentioned in the following blog: https://blog.devolutions.net/2022/10/news-remote-desktop-manager-is-changing-for-the-better/
That being said, do you encounter any other issues?
Best regards,
James Lafleur
Thank you for the prompt response.
No other issues!
Reading the blog:
Message for Current Remote Desktop Manager Free Users
Please note that migration from the old version of Remote Desktop Manager Free to the new version will happen automatically. There is no need for you to do anything!
When I tried to install it refused to install
It seems the old has to be first removed.
Hello,
Thank you for your swift reply!
Is it possible that you might have requested a trial of the Enterprise edition of RDM in the past and that it was still installed on your workstation?
Best regards,
James Lafleur
Indeed. Spot on.
Uninstalled it and it then worked very smoothly. The Free version was still running so it closed that.
The old icon pinned to the taskbar still started up the new version and then warned it was not functional and it was removed. Very clever.
Thank you - all working fine.
That's great! Thank you for your feedback and I am glad to see that everything is back in order.
Do not hesitate to contact us again if you need further assistance.
James Lafleur