Automatic launching VPN on entry launch

Hello Nick,

Thank you for contacting us on that matter!

Would it be possible for you to provide me a screenshot of the "VPN/SSH/Gateway"?
Also, what type of data source are you currently using?

Best regards,

Hello James

Sure, here you can find the screenshot:


I've tried my local data source as well as an MS SQL data source.

With kind regards,
Nick

Hello Nick,

Thank you for your swift reply!

We have been able to reproduce this issue internally and a ticket has been opened with our Engineering Department to see what can be done.
We will be in touch as soon as we will have an update to provide on that matter.

Best regards,

thank you.

Hello James

Are there any updates regarding this matter?

With kind regards,
Nick

Hello Nick,

Thank you for contacting us on that matter!

This issue has been fixed in the latest version of RDM. Would it be possible for you to create a portable installation of RDM and see if this issue still occurs? To do so, you will need to do the following:

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go to this folder once the .zip file has been extracted and run remotedesktopmanager64.exe
5- Register your license
6- Use the local data source created by default to perform this test.

Best regards,

Hello James

Thank you for the update.

I'll do my best to perform the test today, I'll keep you posted.

With kind regards,
Nick

Hello James

I've tried the mentioned procedure. Unfortunately, I'm still receiving the same message.

With kind regards,
Nick

Hello Nick,

Thank you for your swift reply!

Do you have anything under the "Settings (session) section of your entry on your portable installation of RDM?

Best regards,

Hello James

Could you clarify? I'm not certain what setting you mean.

With kind regards,
Nick

Hello Nick,

My apologies, I was referring to this section of your entry:


I was curious to know if this section was blank on the portable installation of RDM that you created for the tests mentioned above.

Best regards,

Hello James

It is the same as on the screenshot you showed.

With kind regards,
Nick

Hello Nick,

If you don't mind, I will open a case on your behalf and would like to schedule a remote session with you to see what could be the cause of this issue.

Best regards,

Hello James

Sure, no problem.

With kind regards,
Nick

Hello Nick,

Thank you again for your time today! I am glad to see that the fix made by our Engineering Department worked for you.
As mentioned in our case, do not hesitate to contact us again if you need further assistance.

Best regards,

Hi James

Thanks once again for the session and to the engineering department to fix the issue.

With kind regards,
Nick

What was the solution? I have the same problem, the "Settings (Session)" tab is blank for me, or uneditable when it does show fields. If i close and restart the application, I can access it exactly one time, regardless of whether I make changes, or just change tabs or close the screen. On that first access, I can make and save changes though. I can also connect successfully as long as the settings I save are correct.

I am running the latest version on windows, 2022.3.24.0 64-bit.

Hi

The latest version is 2022.3.27.0. In that version the issue is fixed (released a few days ago)

With kind regards,
Nick

I just updated to that version, it wasnt available yesterday when I was trying to resolve the issue.

It still persists though. I can view the "Settings (Session)" tab once when the application is first launched, then afterwards its blank until I restart the program again.

Hello,

A fix for the blank "Session" tab should be available starting from RDM 2022.3.28.0

Best Regards,