RDM v2022.3.xx is generating tons of MSEdgeWebView processes, swallowing all the resources

Hello,

I'm unable to reproduce or even explain why this is happening in your environment. Could you verify if you have anything strange in the application logs located in Help? You could also verify the Event Viewer and finally do you have anything special in your environment (Insider Preview, Terminal) that could help me diagnostic the problem?

Could you try to uncheck those settings to see if this reduce the number of process you get?

Regards

Hello David,

I don't understand either !

I have RDM on 4 PCs, 3 under Win10, 1 under Win7, all different models of Dell PCs.

I have many administration tools installed for the management of my network.

No errors in Windows event logs.

I can't open the diagnostics logs under the help menu, because RDM becomes unresponsive quite immediately it's opened !

I've managed with grain pain to enter the options window, and went into MS Edge section to uncheck the 4 options as asked. No change after restarting RDM.

It generates exactely 52 msedgeview2 processes each time it's launched (about 15s after RDM startup, the 52 edge processes are there and it's finished, all I can do is to kill RDM and edgeview).

As RDM is an absolute necessity, I've uninstalled v2022.3 from my main Win10 PC, and reinstalled the old v2022.2.29 back instead, and everything's fine again ! Fortunately.

But I really don't know what's happening with this new v2022.3...

If the issue was happening only on 1 PC, I could say there's something wrong with that one, but actually, the issue exists on all the 4 PCs equiped with RDM !

That's why I think there's a problem with RDM.

Best regards,

Could you verify the application log but from RDM 2022.2? You might see something?

Regards

Hello,

I don't understand this error:

[02-11-2022 00:59:05 - 2022.3.15.0 - 64-bit] Erreur: System.Reflection.TargetInvocationException: Une exception a été levée par la cible d'un appel. ---> System.Reflection.TargetInvocationException: Impossible d'obtenir le handle de fenêtre pour le contrôle 'EnhancedWebBrowser'. Les contrôles ActiveX sans fenêtre ne sont pas pris en charge. ---> System.ComponentModel.Win32Exception: Erreur lors de la création d'un handle de fenêtre.

It's an error with the legacy Webrowser. I've made a potential fix.

Regards

Hello,

How will that fix become available ?

Through a new release (v2022.3.0.17) ?

Best regards,

Hello,

The version that contains this fix has just been released, it can be downloaded using the link below:

https://devolutions.net/remote-desktop-manager/home/thankyou/rdmsetup

Let us know if it works for you.

Best regards,

Hello,

I downloaded and installed this new v2022.3.0.18 on my old Win7 PC (I now use that one for RDM tests, so I can keep a working v2022.2 on my prodution PC).

Still the same !

52 msedgewebview2 processes created just after RDM startup, and the CPU and RAM resources got totally used in a minute.

Worse: this time, the log database was not modified ! There's no entry for v2022.3.0.18 at all.

Best regards,

Hello,

That's a bad news. I will go back to the drawing board and try something else. I have another idea.

Regards

Could you try this build?

https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.2022.3.19.0.exe

Regards

Could you try this build?

https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.2022.3.19.0.exe

Regards

Hi, I'm having this issue as well. It persists with 2022.3.19.

Any logs?

Any logs?

Hi David,

Is there a way to get the logs outside of the application? The app becomes unresponsive as soon as I launch it.

-Josh

Could you try this build?

https://cdn.devolutions.net/download/Setup.RemoteDesktopManager.2022.3.19.0.exe

Regards

Hi, I'm having this issue as well. It persists with 2022.3.19.

Hi,

The same for me !

Absolutely no change with v2022.3.19...

As for Josh, RDM is unresponsive as soon as it is launched and must be killed in order to recover a usable computer.

The msedgewebview processes must also be killed, but sometimes, killing RDM makes them stop by themselves.

Hello,

I will try to build a small application to reproduce the issue. I them meantime could you try to unzip RDM 2022.3.18 in another folder and execute it Side By Side. Just try a simple SQLite data source and let me know if you can start the application.

Regards