Passportal setup under My Account Settings missing password field
Passportal setup under My Account Settings missing password field
I've had Passportal integration setup on RDM Mac for a while now but had to reconfigure on a new database.
Going into My Account Settings to add my Passportal credentials, the only field available is Email:
Continuing through with my connections that use a Passportal credential, I get the same popup again (with my email already entered). Simply hitting OK returns error "You must provide the password field" and authentication (obviously) fails.
RDM v2022.2.12.0
macOS v12.6
Datasource: Azure SQL (migrated from local SQL Server)
Thanks!
All Comments (5)
Hello jfGingras
Our engineering team has opened a ticket to review the issue. We will keep you updated on the developments.
Best regards,
Michel Lambert
Merci Michel!
Additional troubleshooting information:
I manually modified the XML data in `UserAccount`.`UserSettings` to add the missing <SafePassPortalPassword> value and got it working as before.
Oddly enough, the old database had that information still in and our Windows users didn't have to re-enter their Passportal password after setting up the new migrated DB. Not sure why mine didn't follow. Maybe it cleared the value when I tried to save the info again but only had an "email" field available?
I remain available for any further troubleshooting you might need me to do.
Thanks!
Hello jfgingras,
Thanks fo your inputs.
The issue was solved and the fix for it should be available in the next release.
If you need anything else, don't hesitate to ask.
Best regards,
Michel Lambert
Awesome, thank you Michel!