Change email for devolutions account

Hello Jorge,

For security reasons, we are no longer performing change email requests for cloud accounts.

You would need to create a new account, transfer the data that you would like to keep, and delete the old account (if necessary).
If some invoices need to be associated with the new email address, let me know, this change would need to be performed by our sales department.

Best regards,

Thanks for the response. Is there any guide or howto to transfer the data between accounts?

Regards,

Jorge

Hello Jorge,

Thank you for your swift reply!

While we have no guide to assist with this. The transfer mostly consists of adding manually the product keys that are still valid under the "My serials" section of your old account into your new account. This can be done by using the "+" sign found at the top right corner of this section.

Let us know if you encounter any issues or require further assistance.

Best regards,

Hi, I have only free products at Serial section:


When I try to add them manually to new account I only can add the Devolutions Server license.

Hello,

Do you own licenses for our other products? If not that would explain why you can only automatically import your Devolutions Server license using the "Import From Invoice" feature.

Have you tried using the "Add Manually" option? It should allow you to add the serials you had under your old account manually.


Let me know if that helps!

Best regards,