New computer install of RDM enterprise 2022.2.16 crashes when connecting to a SQL Server data source

Hello,

What version of .net framework is on your workstation?

Have you tried to perform a .net repair?
https://www.microsoft.com/en-ca/download/details.aspx?id=30135

Best regards,

Yes. I've run the .Net repair. I'm currently running 4.8.04084.

Hello,

Thank you for your swift reply!

Even though this is a brand new installation of RDM on a new machine, would it be possible for you to create a portable installation of the latest version of RDM and see if this issue still occurs? To do so, you will need to do the following:

1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanager64.exe
5- Enter your current serial

Also, according to the information I have gathered on crashes related to this faulting module, the issue is most of the time linked to the .Net Framework on the machine. This is the reason why the first recommendation, as mentioned by my colleague, is to use the .Net repair tool.

Since this did not work for you, would t be possible for you to make sure that your OS is on the latest version as well? At the moment the latest version is 21H2 (10.0.19044.1826) (released on July 12, 2022).

Best regards,

One item I did forget to mention. The default local data source, SQLite I think, does open. When I switch to the SQL Server data source, it crashes.

I tested with the portal version and the SQLite open, but crashes on the SQL Server data source.

Hello,

Thank you for this information.

In that case, would it be possible for you to do the following:

1- Go under Help -> Application Logs and use the "Clean-up" button to clear your logs
2- Go under File -> Options Advanced and set the "Debug level" to 1
3- Once this is done, switch from your SQLite data source to your SQL Server data source
4- If RDM crashes, start the application
5- Go back under Help -> Application Logs and use the "Send to support" option found under the "Report" section to send us your logs
6- Go under File -> Options Advanced and set the "Debug level" back to 0

Best regards,

Sorry for late response. I've sent the logs to support.

In addition, I've done some additional troubleshooting.

First, I decided to do a Windows reset and load the basics only. I reinstalled SQL Server 2019 Dev and reinstalled RDM. I created a new blank DB. The tests for host and DB data sources were successful. Unfortunately, the same problem (RDM crashing), with the same recorded error occurred.

Today, I installed and setup debugdiag on RemoteDesktopManager64.exe. I captured the log files from this. Not sure if this has any value or if I should post it here.

I've got it working now.

Either one of 2 possibilities.

1. In all of my previous data sources, I had "$" in lieu of spaces. I setup a data source without $ in the names
2. I installed 2022.1.27.0, created the data source, and it loaded without issue. Then upgraded to the latest version.

Hello,

Thank you for your feedback, we are glad to see that it works now.

Best regards,