Unable to send certain keyboard commands through UltraVNC connections

Hello,

Thank you for reaching out to us regarding this,

I have a few questions which you can hopefully answer.

• Which version of RDM are you using?

I'm also wondering if you could provide me a screenshot of the "Advanced" section of your entry "Properties"?

Let me know,

Best regards,

Using RDM Free 2022.1.27.0 64-bit

Hello,

Thank you for your reply,

I'm wondering if you encounter the same behavior in a portable instance of RDM. To test this, you will need to do the following:
1- Download the .zip file below:
https://cdn.devolutions.net/download/Devolutions.RemoteDesktopManagerFree.Bin.2022.1.27.0.zip
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanagerfree.exe
5- Enter your current serial which you can find here: https://portal.devolutions.com/serials

Let me know,

Best regards,

Hi Samuel,

I can confirm that running RDM as portable makes no difference. I also experimented by running my install and the portable as Administrator.

When I press the Start key on my keyboard, I can see the focus change away from RDM.

Thank you
--Kris

Hello,

Thank you for your reply,

A new version of RDM Free was released recently RDM 2022.2.13.0, I'm wondering if you had already updated?
https://devolutions.net/remote-desktop-manager/home/thankyou/rdmfreesetup

If so does the issue persists for you on this version?

I would also like to confirm if you encounter this behavior on multiple remote hosts or only with a specific connection?

Let me know,

Best regards,