Devolutions ForumDevolutions Forum

Please help me reset my forgot master key password of my credential exported file (.rdm). Thanks so much.

Please help me reset my forgot master key password of my credential exported file (.rdm). Thanks so much.

avatar
(user deleted)
Disabled

Dear Support team,

I forgot my master key password to import my credential so that would you please reset its current one to temporary for me?

Thanks so much for your great support,

Best regards,
Viet Vo (Mr.)
IT Department

All Comments (2)

avatar
Etienne Lord

Hello,

I took the liberty to remove your export file for security reasons.
That said, if you have a masterkey on your export file, we sadly cannot remove it or change it.
Best Regards,

Etienne Lord

avatar
Jeff Dagenais

Hello,

I don’t know if the export file was containing some passwords, but if yes, I would recommend changing them since your file has been exposed to the community and much more.

Best regards,

Jeff Dagenais