Sophos VPN disconnect asks for OTP
Hi all!
I've set up multipe Sophos VPN sessions with a Linked set of credentials and a "Prompt on Connection" for the OTP.
First of all; it works fine so thanks!
Only if I close the OpenVPN connection, it also prompts me for my OTP. It always disconnects, so that's fine.
Is there a setting to skip the OTP question when disconnecting?
Thanks!
Sander
All Comments (10)
Hello Sander,
Can you let us know your version of RDM?
This doesn't seem like the intended behavior so I have opened a ticket so we can investigate.
Regards,
Hubert Mireault
Hi Hubert,
I've just upgraded to 2022.1.17.0 and still have the same issue.
Thanks!
Sander
Thanks for the information Sander, I've added it to the ticket. Once we have an update on the issue we will post back in this thread.
Regards,
Hubert Mireault
Hi Sander,
I'm currently investigating the issue you reported and I'm having a hard time trying to reproduce it. Would you mind sending us screenshot or a recording of the settings of your entry and the OTP window you are referring to. (Don't forget to blur out any sensitive information)
For the entry settings the 3 tabs in connection and the OTP would be appreciated
Regards,
Jean-Francois Duchesne
Hi Jean-Francois,
Just verified it still is an issue in 2022.1.21.0 .
Please see attached images.
Thanks for your efforts!
Sander
RDM3.jpg
RDM2.jpg
RDM1.jpg
Hi Sander,
Would you mind sending us a screen shot of the OTP prompt you were referring to this would allow us to identify the source of the issue.
Regards
Jean-Francois Duchesne
Hi Jean-Francois,
I’ve sent you a private message containing a short movie.
does that cover it?
sander
Hi Sander,
Yes that's perfect thank you, I will get back to you as soon as possible.
Regards,
Jean-Francois Duchesne
Hi Sander,
We have fixed the issue internally. It should be available starting with version 2022.2.15
Regards,
Jean-Francois Duchesne
Sorry for the late reaction, but it is solved in 2022.2.21.0 for sure.
Thanks a lot!