Remote Desktop Gateway not working if not set to Always Connect

Resolved

Remote Desktop Gateway not working if not set to Always Connect

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Hi,

Since upgrading to 2021.2.28.0 conditions for connecting the Remote Desktop Gateway stopped working - the Gateway is basically always the same. Depending on where RDM is executed by the user it either is able to reach the target directly or must use the RDS gateway. Regardless if "Connect only if unable to ping/port-scan" or "Connect if network adapater not found" is selected, the connection will never attempt to use the RDS Gateway defined. If we select "Always Connect" then connection succeeds without issue.

Interrestingly it works if "Prompt only if unable to ping/port-scan" is selected, however there is neither is ever a prompt nor would the system be able to reach it without using the RDS gateway. Somehow none of those options seems to do anything that is implied by its description.

Regards

All Comments (2)

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Hello,

Thank you for the details regarding your issue.

A ticket has been opened to the engineering department regarding this thread.

Best regards,

Jeff Dagenais

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Hello,

Would you be able to send us some screenshot of how your Remote Desktop Gateway is configured?

Best Regards,

Etienne Lord