Remote Desktop Manager 2021.2.28.0 on VMware
Hello,
we have the problem that the Enterprise version of Remote Desktop Manager 2021.2.28.0 is not working in VMware with Windows 10 20H2.
We can open the program and if we try to connect to mysql database, then the rdm process is not responding any more, here is a screenshot of this issue:
Same version works normally on laptops. Is there a fix for this issue?
Best regards
All Comments (11)
Hello,
Do you have the same issue if you give it a try with a Portable Version of Remote Desktop Manager?
1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanager64.exe
5- Enter your current serial
Best Regards,
Etienne Lord
Hello,
we tried the Portable Version, same problem again. After connecting with mysql database source task status is not responding. With the older version, everything is working fine on VMware virtual machine.
Is there anything else we could test?
Best regards
same problem with the newest beta version 2022.1.7.0
Hello,
The engineering department are currently working on an improvement that could potentially fix that issue, we will keep you updated on that!
Best Regards,
Etienne Lord
Hello Etienne Lord,
are there any news on that? We need to update the Remote Desktop Manager in the future.
Best regards.
Hello,
We are still investigating the issue, in the meantime, could you follow this help topic and send us a Dump file from when Remote Desktop Manager Hangs : https://kb.devolutions.net/rdm_hung_rdm_dump_file_creation.html
You can send it using the link I will send via Private Message.
Best Regards,
Etienne Lord
Hello,
Thank you for the file! We will investigate.
Best Regards,
Etienne Lord
Hello,
It doesn't seem like we found anything in your dump file, there is a slight chance that the issue is solved in the latest version of Remote Desktop Manager, could you give it a try? : https://devolutions.net/remote-desktop-manager/home/downloadenterprise
Best Regards,
Etienne Lord
Hello,
same problem with this version. Anything else I could test?
Best regards.
Hello,
We will continue to investigate in order to see if there is any more logs that we can have a look at.
Best Regards,
Etienne Lord
Do you have the same issue if you connect to a SQLite or XML data source? This will help us narrow down what could be causing this issue.
Best regards,
Stéfane Lavergne