Use smart card to login ssh

Hello,

Thank you for contacting us regarding this!

I have a few questions which you can hopefully answer.

• Which version of RDM are you using?
• Which type of data source are you using? By default, RDM will create an SQLite data source.

I would also like to confirm if you're able to achieve this outside RDM currently? I'm assuming so since you mention it is working well with SecureCRT.

Let me know,

Best regards,

i've 2021.2.28.0 64-BIT on my windows 10
i'm using default data source, it's a fresh installation of rdm.
yes on securecrt everything works with CAPI

Hello,

Thank you for your quick reply,

I see, I'm wondering if you could provide some logs of your entry, you can follow the steps provided in this knowledge base article to generate them:
https://kb.devolutions.net/rdm_send_ssh_logs.html

I will be sending you a secure link to provide us with the logs in a private message;

Best regards,

thanks for your support, i've sent you log file right now

Hello,

Thank you!

I've contacted our engineering department with the provided logs and will keep you updated with any news I receive.

Best regards,

if you want i'll send you same ssh connection on securecrt that works

Hello,

Thank you for your reply and for the offer!

That being said, we're wondering if you can attempt with the "Certificate Method" in your entry "Properties" set to "Try all mode", does the issue persists?

Let me know,

Best regards,

yes also with "Try all Mode" i've same issue

Hello,

Thank you for your reply and for testing,

I've opened a ticket to our engineering department regarding this and they will be investigating,

I will keep you updated on any news I receive.

Best regards,

Hello,

I have some news regarding your case.

This issue should be resolved in RDM 2022.1.8.0, unfortunately, I do not have a release date for this version at this time.

You can however follow our release notes here: https://remotedesktopmanager.com/release-notes

Let me know if you have further questions,

Best regards,

Oh thanks a lot! so i'm waiting for new release! Thanks again for your support

Hi,
i've still that problem also with latest version of rdm

Hello,

I would like to confirm if you encounter the same issue with the "Certificate Method" in your entry "Properties" set to "Try all mode"?

Can you confirm which version of RDM you're using?

Let me know,

Best regards,

Hi,
yes i've set "try all mode" but i've always same error.

I've installed this
2022.1.21.0 64-bit

Hello,

Thank you for your quick reply,

I see, I'm wondering if you could provide some logs of your entry once again, you can follow the steps provided in this knowledge base article to generate them:
https://kb.devolutions.net/rdm_send_ssh_logs.html

I will be sending you a secure link to provide us with the logs in a private message,

Best regards,

I've uploaded log file right now, thanks

Hello,

Thank you for your reply,

I will consult our engineering department with your logs.

Best regards,

Hello,

Thank you for your patience,

I wanted to inform you that this seems to be a different issue, I've created a new ticket to our engineering department and we will be investigating.

I will keep you updated on any news I receive.

Best regards,

Hi,

I have same issue
log in the attachment
Connect with putty-cac is successfull
I would be grateful for help

Hello,

Thank you for contacting us regarding this,

Could you confirm the PIN entered in your entry "Properties" is correct? If let empty from my understanding you will be prompted for it when attempting the connection, do you encounter the same issue when entering the PIN at that time?

Let me know,

Best regards,