Unable to retrieve Bitwarden credentials - unless password is visible in entry
Unable to retrieve Bitwarden credentials - unless password is visible in entry
Hi, folks.
This is a little quirky, but I'm experiencing an issue where when using a Bitwarden credential entry (free personal Bitwarden account) I get the error popup "Unable to retrieve Bitwarden credentials" if I try to use the credential from another session, or if I "View password" on the entry, or if I click on the "..." to choose a credential in the entry properties itself. UNLESS I choose to make the master password VISIBLE in the entry properties. Then, I click on the "..." to select a credential from the Bitwarden account and it logs me in and presents the list for selection just fine. Select something and save the entry, and we're back to non-functional.
App log offers "PasswordManagerAccess.Common.BadCredentialsException: Username or password is incorrect. Try again."
I'm using RDM Enterprise 2021.2.27.0 64-BIT. This started with the most recent update as far as I know, though with holidays, I might be off by one.
Thanks!
-Tamsen.
All Comments (5)
Hello,
Thank you for contacting the Devolutions service desk!
In order to help us attempt to replicate this issue internally, I would appreciate if you could provide us a screenshot of the properties of your BitWarden entry in RDM, free of any sensitive information. I want to make sure my test entry is as similar to yours as possible.
Best regards,
Gabriel Degrandpré
Hello Tamsen,
In addition to what my colleague has asked of you, I would like to know what type of data source you are using as it could help us pinpoint the issue.
Best regards,
Michaël Beaudin
Sure, the credential entry is below. Nothing at all unusual, and it was working fine. No changes made to RDM or Bitwarden configs between time it worked and time it stopped -- just the update,
As far as the datasource, sorry! Should have said, it's using the Personal Password Hub as the datasource in this case.
With the master password field made visible, it allows me to click to select the credential from Bitwarden. Without, it fails.
Thanks!
-Tamsen.
bitwarden-entry.jpg
Hello,
Thank you for your response!
I was notified by our engineering team that they have just fixed an issue with our Bitwarden integration that was related to the use of a Password Hub data source. The fix should be available in the next version of RDM.
Best regards,
Gabriel Degrandpré
Fantastic, thanks all!