1password Personal credentials connection no longer working after update
1password Personal credentials connection no longer working after update
Hi,
I have updated to the latest version 2021.2.26.0 64-BIT, but since the update however, I am no longer able to see my 1password credentials list.
I just get the error: "Unable to retrieve 1password credentials".
The settings have not been adjusted, so everything should still be correct.
My colleges are also experiencing the same issue.
Kind Regards,
Hendrik
All Comments (6)
Hello,
Thank you for contacting us on that matter!
It seems that 1Password made some changes on their side that are causing issues with our integration. A ticket is open for our engineering team to look into this issue and solve the error.
I will keep you updated as progress is made on the case!
Best regards,
Gabriel Degrandpré
Ok, thank you for the quick feedback!
Hello,
Thank you for investigating this. I've got the same problem since last week. I had version v2021.1.44.0 installed, and thought that updating RDM might be a solution (updated to v2021.2.26.0). Unfortunately, it didn't help as it seems that 1Password did something on their side.
I'm watching this thread here.
Best regards,
Karl
Hello,
A new version of RDM Windows containing the fix for our 1Password integration has been released. You can download the installer for this version using the following link :
https://remotedesktopmanager.com/home/thankyou/rdmsetup
Best regards,
Gabriel Degrandpré
Hello Gabriel,
It seems to work! I uninstalled the previous v2021.2.26.0 and installed v2021.2.27.0 (using Enterprise edition). My 1Password credentials are being pulled now again.
Thank you very much!
Best regards,
Karl
Hi all,
I updated to the latest version and the problem seems to be fixed!
Thank you for the quick response/fix!
Kind regards,
Hendrik