The credentials supplied to the package were not recognize remote desktop manager

Also, Side note, when I got into the server from my RMM, I was able to set remote connection from 'Allow only form desktops with Network Level Authentication' to 'any version of Remote Desktop' and that seemed to fix it.

I checked my remote manager, and that connection is set for NLA...So it should work. Any ideas?

Hello dcarr

I would like to confirm a few things:

• Which version of RDM are you using?
• Which type of data source are you using?

I'm also wondering if you're able to connect to this remote host outside RDM currently? Could you give it a try?

Let me know,

Best regards,

Version 2021.2.23.0

I'm using data type of 'RDP'

I can NOT RDP from windows RDP either, which is why I said in the original post I don't think this is really an RDM issue, but I thought maybe someone had seen it before. It seems like Network Level Authentication isn't passing from my new PC to the server (this worked fine on my old PC with the same version of RDM), my boss has the same issue w/ him new PC.
I can do some digging, its just weird that NLA for whatever reason isn't working on these new pc's... but its fine on older ones.

Any ideas you have would be awesome.

Hello dcarr,

I see! Indeed, I suspect this issue is not related to RDM.

I'm afraid, I have unfortunately not seen this before. That being said, from doing some research with the resulting error message I've found the following which may be of interest in your case: https://docs.microsoft.com/en-us/answers/questions/53514/credentials-supplied-to-the-package-were-not-recog.html

Best regards,

Hello Samuel,

I have the same issue. Using Windows remote desktop works fine, but i cannot RDP from Remote Desktop Manager.

Our version is 2022.2.17.0 64-bit.
Data source is MS SQL.

Can you please help?

Regards
Clayton

Hello Samuel,

Just a small update, i managed to make it work by changing the application for RDP, from RDP to FREERDP.

Can you please advise?



Regards
Clayton

Hello,

Thank you for your reply,

I see, I'm glad to hear that changing the "RDP Version" seems to resolve your issue!

Alternatively, you can change this option for only the affected entry by going to the entry "Properties" under the "Advanced" tab.

Let me know if this helps,

Best regards,

In case this helps anyone else. I had the same problem and changing the RDP Version didn't help me.

What I discovered was that in my use case the credentials for the host I was connecting to were local (ie. no domain). My credential list had the user account, but the domain field was blank. I just added "localhost" to the domain for each of my credentials. This solved it for me.

Hello,

Thank you for sharing your solution with our community.

Best regards,