FortiGate login screen and "m" key presses

Hello,

Thank you for contacting the Devolutions service desk!

You could provide us your recording through our secure ShareFile link. I will provide that to you by private message shortly.

Best regards,

Thanks for the link, the recording has been uploaded.

Hello,

Thank you for sending us the video! I will shortly start testing to replicate this issue on my side.

I will keep you updated as progress is made on the case!

Best regards,

Hello,

I have so far not been able to replicate the issue with the latest version of RDM, 2021.2.23.0. I would like to verify if you still experience the issue with this version.

If you would prefer not to upgrade to this version right away, you can instead set up a portable instance of RDM 2021.2.23.0, by following these steps :

1. Download the RDM zip folder from the link below :
https://remotedesktopmanager.com/home/thankyou/rdmbin
2. Extract this zip in an empty folder of your choice
3. Launch RemoteDesktopManager64.exe from this folder
4. Register your license
5. Establish your data source connection under File > Data Sources

Once that is done, please let us know if the issue persists.

Best regards,

Hi Gabriel,

I just upgraded one of our jumphosts to 2021.2.23.0, but the issue persists. Same behaviour as in the recording I sent previously.

Best regards,
Frederic

Hello,

Thank you for your response!

I simply wanted to let you know that a ticket is now open for our QA team to attempt to replicate the issue on their side.

When progress is made on the case I will keep you updated!

Best regards,

Hello fredericc,

Our QA team got back to me regarding your case. They would like to verify if you go to File > Options > User Interface and set the "Wait progress mode" to "Status bar" if the issue still occurs. They have found out that the default value for this property, Window, causes some focus issues which might include the one you are experiencing. Setting the Wait progress mode to Status bar would solve the problem if that's the case.

Best regards,

Hi Gabriel,

I tested this out but unfortunately the issue is not resolved with the "Wait progress mode" adjustment. I also tried restarting RDM completely after changing the option, but still the same issue.

Best regards,
Frederic

Hello,

Thank you for your response!

Another user experiencing the same issue as you just got back to me and let me know that using Edge as his embedded browser for the web session that steals the focus solved the issue for him. I'm hoping this workaround might work for you as well while we keep investigating the cause of this issue. If you try this, let me know how it goes!

Best regards,

Hi,

Unfortunately this also doesn't resolve our issue. RDM was completely restarted (including Windows logout/login) before testing.

Current configuration:

• FortiGate session with Edge as web session browser
• Wait Progress Mode set to "Status bar"

Best regards,
Frederic

Hello,

Thank you for the feedback! I'll update your engineering team and I will let you know when additional progress is made on the case!

Best regards,

Please add me as a customer who is experiencing this exact same issue. We are running the latest Enterprise version (2022.3.30.0 64-bit). We also use Edge as our browser for all http/s connections.

Hello,

Thank you for your reply,

I see, were you also encountering this using when using another Browser such as Chrome?

I'm also wondering if you performed the test with the portable instance of RDM mentioned by my colleague in this thread.

Let me know,

Best regards,

Hello Samuel,

I confirmed that this behavior continues when we change to Chrome. I don't have the portable version, so I'm not sure how to test that.

Hello,

Thank you for your reply,

No problem, to create a portable instance of RDM you will need to follow these steps:
1- Download the .zip file below:
https://remotedesktopmanager.com/home/thankyou/rdmbin
2- Create a new folder on your Desktop
3- Extract the content of the .zip file into the folder created at #2
4- Go in this folder once the .zip file has been extracted and run remotedesktopmanager64.exe
5- Connect to your data source

Let me know,

Best regards,

Hello,
sorry for resurrecting this old thread, but we are also experiencing this issue using latest release (finally we found somebody with the same problem!). Is there anything new with this issue? Sometimes it becomes reeeally annoying.
Thanks.

BR,
Martin

Hello Martin,

We have a tentative fix for this coming in our next minor update, 2024.1.24.0. I say tentative because we had a similar issue we were able to reproduce that was very similar to this one, and we fixed that one. It was also related to website entries and pressing certain keys, so we're hopeful that it will also fix this issue.

Regards,

Hi,
thanks for the info. We will wait for the next release and let you know.

BR,
Martin

Hi,
bad news. I just updated to 2024.1.24.0 and tried to reproduce the issue. It still happens.

BR,
Martin

Hello Martin,

Thanks for the update, that's unfortunate. Just to confirm with you, is the issue you encounter still specifically with the "m" key as was mentioned at the beginning of the thread? Could you also confirm whether the embedded browser is Chrome or Edge? It might be worth checking if switching from Edge to Chrome and the opposite might be a workaround for you.

Regards,

Hello,
yes, it happens specifically with the key "m". I tried switching from Edge to Chrome - no change, still happens.
And I also updated RDM to 2024.1.25.0, if that makes any difference.

BR,
Martin

Thanks Martin, we will ask our QA team to try and reproduce this issue.

Regards,

Hello Martin,

can you reproduce the issue with the demo site from Fortigate: https://fortigate.fortidemo.com/logindisclaimer ?

Best Regards,

Hello,
yes, it also happens with https://fortigate.fortidemo.com/logindisclaimer

BR,
Martin

Hello Martin,

thank you for verifying, we'll continue investigating the issue.

Best Regards,

Hello Martin,

Thank you for being this patient!

I'm letting you know that we opened a ticket regarding your issue and would like a session to look into it. An email was sent to schedule a session at your convenience.

Please let us know if you didn't receive the email to schedule the session. If you have any other questions, feel free to let us know.

Best regards,

Hello Martin,

Thank you again for your patience ! After some hard work we were finally able to find the problem. The fix will be available in the 2024.2.9.0.

Thanks again for your feedbacks.

Best regards,

Nathan Beauregard

Hi,
thanks for the great news! Will let you know after the release if the issue is fixed.

BR,
Martin

Hi,
we tested the latest release and it looks like the 'M' issue is fixed.
Thank you very much for your support!

BR,
Martin

Hello Martin,

Glad to here so ! Get back to us if there is any other problem.

Best Regards,

Nathan Beauregard