Contact escalation list in asset or session
Hi,
I need to note a contact escalation list to be able to identify who can be contacted in case of issue on a specific resource
I saw that you have a contact tab in the session asset. it could be useful but it allows only one contact or reference ant it is not enough.
How can I absolve this need?
Kind Regards
All Comments (2)
Hello,
Thank you for contacting us on that matter!
A ticket has been opened with our Engineering Department in order to see if it would be possible to add an entry "Contact List" that would allow you to list multiple contacts at once in a single entry.
In the meantime, you could use the "Custom Fields" feature of your entries to list your contacts or the Documentation tab.
You can rename the Custom Fields of your entries to suit your needs:
For more information on the documentation tab, please refer to this link:
https://help.remotedesktopmanager.com/commands_documentation.html
Let me know if that helps!
Best regards,
James Lafleur
Thanks a lot James
we already use custom fields for other scopes.
The documentation tab seams to be the only option, but has limitation that can be superseded by using the contact objet
Having an escalation list on an assets could be useful, a product enhancement could be great!
Kind Regards