Can't interact with remote desktop after a period of inactivity

Hello,

Thank you for contacting us on that matter!

Which version of RDM Android and what type of Data Source are you currently using? After how long this issue starts to occur? Do you have any connections active at that time? If so how many, on average, and what type?

Best regards,

Hi James,

Version 2021.1.5.8.

After about 45 mins to an hour.

Only active connection is the RDP session, which "times out" / freezes.

Thanks for the quick response,
Jacob

Hello Jacob,

Thank you for your swift reply!

In that case, I would recommend enabling the option "Disable embedded RDP error message" found under File -. Options > Types -> Remote Desktop:


Once this is done, I suspect that these "freezes" won't occur anymore.

Best regards,

Hello,

After having a discussion with our Engineering Department, they confirmed that unfortunately, the test I mentioned in my last reply won't affect your RDP connection in RDM Android.

For this reason, would it be possible for you instead to launch your RDP connection on other mobile applications and see if they work after 1h? According to the information I have gathered on that matter, the Android OS can terminate certain process after a while which would explain this behavior.

Best regards,

Hi James,

Sorry for the delay, but I have now had the time to properly test the issue.

• If I use Microsoft RDP client on Android, it does time out after about an hour. The client just reconnects automatically.
• If I use your Remote Desktop Manager, I have to select Reconnect manually.

But the issue then seems either to lie with Android or our server's RDP service.

I thank you for your help!

All the best,
Jacob

Hi Jacob,

Thank you for the info.

We will add it to our todo list.

Best Regard,