Unable to retrieve 1password credentials - Web Mode
I've been using the 1password integration for a couple days now without any issues. Around ~12 PM EST today, I started having issues using the integration. I haven't made any changes. I'm running the latest version (2021.1.35.0 64b, Enteprise) (which I pulled down yesterday and had no issues with 1password yesterday/today before noon). I had the integration setup in two data sources, both using 'My Account Settings' . I started to get the following Error message 'Unable to retrieve 1password credentials' .
I tried the following:
- New entry with...
- existing 'My account Settings'
- manually specifying username, pw, and secret
- multiple data sources and a combination of 1a and 1b.
- I happen to have a couple of 1pass accounts, so I tried my others, and they are doing the same thing.
- Checked to see if 1Password had any outages, doesn't appear like they did.
Anyone else seeing similar behavior? 1Password natively seems to be working .
All Comments (15)
Hello,
Thank you for contacting us on that matter! We have received a few reports of the 1Password integration spontaneously stopping to work, with this same error message. We are currently investigating the issue.
As soon as I have new information regarding this issue, I will let you know!
Best regards,
Gabriel Degrandpré
Anytime! Probably an API change on their end. I checked the application logs and I believe it was complaining about a null username, but I've slept since then and had cleared out the logs I'll try to reproduce this evening and try to confirm.
Just wondering, could this be due to 1Passwords recent updates? I too am having problems with this.
1Password 7.7.807
Devolutions: 2021.1.31.0 64-BIT Enterprise Edition
Was working earlier this week, but have started to fail.
Just wondering, could this be due to 1Passwords recent updates? I too am having problems with this.
1Password 7.7.807
Devolutions: 2021.1.31.0 64-BIT Enterprise Edition
Was working earlier this week, but have started to fail.
This was my suspicion. Guessing an API or backend update
VERSION 2021.1.36.0 (June 10th 2021)
- Fixed 1Password integration
For anyone following this, it appears fixed in the latest version.
@Gabriel - was this a change on 1Password's side, i presume?
Hello,
Thank you for the update! You are correct, this was due to a change on 1Password's side that made the calls from RDM non-functional.
The changes implemented in RDM 2021.1.36.0 should fix this.
Best regards,
James Lafleur
This issue has popped up again and it was working since yesterday.
Same here.
The logs: ERROR PasswordManagerAccess.Common.InternalErrorException: The server responded with the failure reason: 'deprecated'
Hello,
We have received a few reports of the 1Password integration spontaneously stopping to work. We are currently investigating the issue.
As soon as we have new information regarding this issue, we will let you know!
Best regards,
Érica Poirier
Hello,
The new RDM Enterprise version 2021.1.44.0 with a fix for 1Password has just been released.
Let me know if that helps to fix the issue on your end.
Best regards,
Érica Poirier
Thank you for getting this resolved quickly. Verified it is working with the update and with two-factor enabled.
The version doesn't appear to be updating as 2021.1.44.0 after applying. When checking About, the version still shows 2021.1.41.0. The 1Password integration is still working.
Hello,
The new installer is available online. You may have to uninstall your RDM before.
Let us know if that works now.
Best regards,
Érica Poirier
Hi Erica,
will there also be an Update for the mac version?
Best
Alex
Hi Alexander,
Here's a Preview version that should include the fix: https://www.dropbox.com/s/23uvbey542lmaio/Devolutions.RemoteDesktopManager.Mac.2021.1.11.1630071131.dmg?dl=0
This will be officially available with the RDM 2021.2 releases that should occurs somewhere in Septemper.
Best regards,
Xavier Fortin