RDM - Contact - Call and chat via another app than Skype
Hi,
will be possible to manualy config own protocol handler in options?
We don't use Skype4B and the Callto: do not work for us.
We use Webex, where the protocol handler is "webexteams://im?email=<email_address>" or "webex://im?email=<email_address>" for chat. "tel://<Phone Number>" is possible to change in the settings of Windows 10, so it works for us.
I presume it will be bether to have an option to change Skype to another app if Skype is EoL. And the chat is in many cases better than call.
Thank you
All Comments (10)
Hello,
Thank you for contacting us on that matter!
I just opened a ticket with our Engineering Department to see what can be done.
We will be in touch as soon as we will have an update to provide.
Best regards,
James Lafleur
+1 on this feature
Any news on this feature?
Hello,
Just letting you know we've raised the priority on this feature. It's assigned to a dev and we'll update this thread once we have more information.
As a note, we're planning on adding this configuration in Administration > System Settings. That's because it can be easily configured once by the administrator and every user of the datasource will benefit from the change. Let us know if this would work for your scenario.
Regards,
Hubert Mireault
Hi @Hubert,
in which version is planed this func?
Thanks
Hello,
This feature will be available in our major release early next year, RDM 2022.1.
Regards,
Hubert Mireault
Has this function been implemented?
Hi,
Yes the the feature has been implemented, you can access it by going in the "System settings" in the "Administration" tab under the application options
Regards,
Jean-Francois Duchesne
Hi Jean-Francois,
is possible to change the caption from "Skype" to universal name "Chat"?
It can give mistification if the user don't have the Skype app.
Thanks
BR
Jiří Malina
Hi,
You should be able to rename the label by clicking on it directly in the contact entry properties.
If you would like to edit multiple entries at once you should be able to do so by using "Edit (Special Actions)" > "Custom PowerShell".
(The following code should work for you)
$connection.MetaInformation.ChatLabel = "Chat"; $RDM.Save();
Regards,
Jean-Francois Duchesne