Lastpass Integration not working

Published 5 years ago

We can't login via the Lastpass Integration anymore. It's since 2 hours (18. May 11:40 GMT+1).
Is there a problem with the API in general or just a Lastpass outage. There is nothing on the lastpass status page: https://status.lastpass.com/

We just get the error: Unable to connect to Lastpass. Please make sure your infomation is valid.

We can login with the user if we go via lastpass.com directly. So the Login seems OK.

All Comments (4)

Hubert Mireault

Published 5 years ago

Hello,

Thanks for reporting this issue. We're currently investigating what is going on, we can reproduce this problem on some accounts, but not on others, so it doesn't seem to affect all connections to Lastpass. We'll keep you posted.

Regards,

Hubert Mireault

mad

Published 5 years ago

It seems to work when an account has 2FA activated but not without anymore...

Hubert Mireault

Published 5 years ago

Thanks for the feedback. On the test account on which we reproduce the issue, changing the 2FA method didn't seem to change anything (it still doesn't work). I'm glad it seems to work for you with this workaround at least. We're still investigating the cause of this issue.

Regards,

Hubert Mireault

Hubert Mireault

Published 5 years ago

Hello,

We've identified what the issue is. It seems that LastPass changed their code in a way that broke our integration (it also affects their own CLI https://github.com/lastpass/lastpass-cli/issues/604). We have a fix for it that will be coming in RDM 2021.1.30.0.

Regards,

Hubert Mireault